Dad who needs help

Hi and Welcome to the forum, wow that must have been a hard and interesting conversation with your daughter, but its very possible that maybe not a hijack in the sense of a hacking of the PC was done but its possible some malware has infected the PC which in turn leads to porn websites etc,


so best option I would follow is to use our Malware forum to have one of the experts in their at malware removal look through some logs which can be gained by running the following, one you have followed the steps, start a new thread in the malware forum and attach the logs with a brief explanation of whats happened.

It looks alot to follwo but most of it is background info on the scans and what they do and soem guidence on how to run them, so good luck and I knwo if this is related to malware the guys will find and help you remove it

Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Hi

No probs, the steps i know you could follow, but if your going to restore her PC back then a good step, but also have a read over a coffee sometime this guide as just a few of these software applications and many are free, will help protect against spyware.


How to Protect yourself from malware!