Data Usage Thru The Roof, No Habits/users Changed

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by agram, Feb 6, 2018.

  1. agram

    agram Private E-2

    Hi
    I got an email from my ISP (Cox) stating I'm WWAAYY over my data limit of 1TB per month!....and they're gonna charge me with overage fees. I checked my records: for the past two years, I've never gone over 250-300 gb....now, in the last month, I'm over 1048!.....There have been no changes in usage or users. I thought somebody's gotten my router password, not the case, as I changed password, still high usage....only thing I can think of, is I've been hijacked for possibly someone's data mining. Attached are files you request before asking for help. Sorry, I think Hitman deleted all that it found....didn't mean for that to happen, looks like it did it automatic
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please remove everything found in MBAM, RogueKiller and ADWCleaner. Reboot and rescan with all three and attach the new logs.
     
  3. agram

    agram Private E-2

    New logs attached
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Reset Chrome to Defaults

    Then please run this:
    Please download Zemana Malware Removal to your desktop and run it please.
    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
  5. agram

    agram Private E-2

    See attached
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That looks good ..... now rerun ADWCleaner and let's see if these are gone:
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Record\{181480C8-90AC-3430-B39A-CD121E034A1A}
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Record\{8F54FA54-1DF8-3B20-890C-CDD95364BC95}
     
  7. agram

    agram Private E-2

    see attached
     

    Attached Files:

  8. agram

    agram Private E-2

    oops forgot to delete those 2 in
    adw cleaner before attach and send....attached is latest ADW cleaner log.....what am I to do with stuff found in Zamana?
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Zemana repaired or guaranteed what it found. Your logs are now clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  10. agram

    agram Private E-2

    Thank you so much for your help......I need to wait a day to see if my data usage has dropped
    Regards,
    Alan (aka agram)
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. :)
     

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