Dead pixel policy

I have a Samsung SyncMaster 740N and i got about 4-5 dead pixels some look gray n hardly noticed while few are dark black. im not really sure what is a stuck pixel and a dead pixel.

I just bought this lcd monitor 4 days ago and my question is that will samsung give me a new monitor in exchange becuase even though i may not have many dead pixels i just got it few days ago , not even a week old!

i dont really understand their pixel polciy , can someone please help me out with this

thanks!

 

Their official policy is to conform to the ISO 13406-2 standard.

This does not mean they have a zero dead pixel policy. What the standards say (for "Class II" panels) regarding different types of pixel malfunction and different screen sizes is below.

Native Resolution : Allowable Defects

Malfunctioning Pixels
1024x768 : 2
1280x1024 : 3
1600x1200 : 4
2048x 1536: 6

Malfunctioning Sub-Pixels
1024x768 : 4
1280x1024 : 7
1600x1200 : 10
2048x 1536: 16

Malfunctioning Sub-Pixels (Within 5 Pixel x 5 Pixel Area)
1024x768 : 2
1280x1024 : 3
1600x1200 : 4
2048x 1536: 6


although if you are in Australia they have a NO dead pixel policy and will replace your monitor within 7 days of invoicing/ you purchasing it.

 

Excellent info but I am just about to buy a Philips 19 inch LCD 190S7FB Black from Umart.com.au and their policy indicates that you must have at least 5 dead pixels before the "Phillips" will be replaced.

They do have a 0 dead pixel policy for LG, Viewsonic and Samsung. I have had such a bad run with Korean Products that I am trying to avoid them like the plauge, but now I'm confused because of this policy.

 

Here's Samsung info, also note Phone number, you can call them for clarification
http://erms.samsungusa.com/customer...p?PG_ID=1&AT_ID=5608&PROD_SUB_ID=28&PROD_ID=0

Where did you buy your LCD?

I bought mine, Samsung 930b, over a yr ago, from Best Buy because thier return Policy for LCD's are "Return for Any Reason within 15 days"
They also offered extra warranty including 0 dead Pixel policy.

 

So refering to your link ASUS the warranty I have at the moment for a "Phillips": 5 pixel defects being either Black Dot (dead) or Bright Dot (malfuctioning)

TOTAL DOT DEFECTS
ACCEPTABLE LEVEL, MODEL 190S7
Total bright or black dot defects of all types = 5

Is better than the warranty from Samsung?????!? The Phillips is 36 months as well and it is not KOREAN.