Dell Photo 924 not responding

My laptop was recently reformatted and therefore the printer was automatically uninstalled. I just reinstalled it and opened the Dell All-In-One Centre but when I tried to scan a photo it informed me that it wasn't working. It recommended a list of actions - unplug the power supply, remove the USB connection, restart computer, etc. I tried them all, but nothing worked. So I uninstalled the printer again and restarted my computer. When I tried to reinstall the software once more nothing happened. I got passed the first stage of setup - clicking that I wanted personel setup, but after that it just stopped and disapeared. I even tried going through Start>Run> and starting the setup manually but it always ended the same way.

Any help? or suggestions??

Thank you,
DaddysGirl

 

What OS?

 

Windows XP

 

Try to download the latest driver http://support.dell.com/support/dow...emID=PRN_ALL_A924&os=WW1&osl=en&catid=&impid=http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A924&os=WW1&osl=en&catid=&impid=.

 

Sorry HERE is the link.

 

cool thanks. I'll give that a try and get back to you

 

thanks for your help, but unfortunatley no joy... I'll keep trying everything I can. Thanks again