Desktop Logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by HafDawg, Nov 27, 2014.

  1. HafDawg

    HafDawg Private First Class

    I've had a lot of LAG recently, so I thought I'd check on these.

    I couldn't get it to give me a TDSS Killer log, but it was 100% clean (nothing found).

    Thank you!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It's not a malware issue. But rerun Hitman and have it fix what it found. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Agreed but I do suggest doing the below to remove a left over service from having Webroot installed at one time.


    Now please click Start, and type cmd.exe into the search box.
    • You should see a cmd.exe black icon appear in the Programs area of the Start Menu.
    • Right click on cmd.exe and select Run As Administrator.
    • A command prompt window will open.
    • Enter the below commands in this window. Do both commands even if you receive an error on the first. Follow each by the enter key. Note there are spaces after the sc and after the stop and after the delete.

      sc stop WRConsumerService
      sc delete WRConsumerService

    It may or may not help.
     

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