Desparate times

Discussion in 'Software' started by shannonschow, Aug 20, 2013.

  1. shannonschow

    shannonschow Private E-2

    I have a problem and don't know where to post this. My desktop internet browser is not working so I can not post my logs and ask for help with the desktop. Where can I get help ?
     
  2. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

  3. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Have you tried installing another different browser?
    You also did not mention the version of Windows and the browser (and version of it) that is not working.
     
  4. shannonschow

    shannonschow Private E-2

    Ok so sorry for not fully explaining. I have been to this site before and repaired my other computer from all types of threats.
    I know that if I ask for help I should do all scans for malware and post logs with my description of my problem. I can not get to the internet on the infected computer since IE and Firefox will not respond on the infected computer. In fact most programs are not working. the control panel works and windows explorer seems to work but all software programs are slow to stare or not responding at all. I know i have the search protect conduit virus and maybe i have a trojan or who knows. I have scanned with many programs in the read me run first but since I can not post the logs I am not sure how I can get my IE or Firefox to work to fix the computer. My computer has slowed down so much that it hardly works. please help :( lol
    I am using Windows XP service pack 3 and it is a desktop and i prefer FireFox
     
  5. MadMal

    MadMal Corporal

    You could try this:
    - Use another computer with a USB Flashdrive inserted
    - Download either or both of these 2 browsers (I suggest both)

    Comodo Ice Dragon which is based on FireFox
    http://www.majorgeeks.com/files/details/comodo_icedragon.html
    - Select the Portable version during the installation and save it to the Flashdrive
    See instructions and images here:
    http://help.comodo.com/topic-169-1-413-4460-downloading-and-installing-comodo-icedragon-.html

    Comodo Dragon which is based on Google Chrome
    http://www.majorgeeks.com/files/details/comodo_dragon.html
    - Select the Portable version during the installation and save it to the Flashdrive
    See instructions and images here:
    http://help.comodo.com/topic-120-1-279-2526-Downloading-and-Installing-Comodo-Dragon.html

    - Insert the Flashdrive in your computer and see if you can run the browser
     
  6. shannonschow

    shannonschow Private E-2

    Thank you I will try this and report back.
     

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