Diagnose Connection Probelms - Add On

spudman2 · May 13, 2011

When I try to go to a URL a screen pops up and it says "Diagnose Connection Probelms - Add On". Apparently it is an add on that I never added. Why does this come up and how to get rid of it?:cool It is very bothersome and it is a 50/50 crap shoot when I enter a URL in the Search bar (top right hand area of screen)
It looks like Yahoo is hyjacking my screen cause their banner logo coms up with the message that the URL can't be found. I tried to do a print screen and attech but no joy.

Name Diagnose Connection Problems...
Publisher Not Available
Status Enabled

Name Windows Messenger
Publisher Not Available
Status Enabled

My system information:

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) Sony Corporation PCV-RZ20C(UC) 8192535
System Serial Number: 3000001
Asset Tag: P03200000001552158c1bb99db0b
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4S533VL REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ACPI BIOS Revision 1001 12/05/2002
Drives Memory Modules c,d
457.49 Gigabytes Usable Hard Drive Capacity
365.44 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8400B [CD-ROM drive]
MATSHITA DVD-ROM SR-8588 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Disk drive -- drive 1
Maxtor 6L200P0 [Hard drive] (203.92 GB) -- drive 0
WDC WD32 00AAJB-00J3A0 USB Device [Hard drive] (320.07 GB) -- drive 2 1024 Megabytes Installed Memory

Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' has 512 MB
Slot 'DIMM 3' is Empty

DavidGP · May 14, 2011

Hi

What browser are you using, make and version please?

But odds are two things you have a browser add on (BHO) or malware, so to see which you have follow the below

1. If its a BHO then look in add/remove for any toolbars are uninstall them, also if its still happening after that, start the browser in its safe mode, and IE can be found in Start > Accessories > System Tools, Firefox can be found in its Start menu folder and called Firefox Safe Mode, and see if the issue still happens.

2. Scan for malware and follow the instruction below as written

Please read and follow the following READ & RUN ME FIRST. Malware Removal Guide and once finished please start a new thread in the Malware Forum plus a guide on how to attach the logs HOW TO: Attach Items To Your Post
Click to expand...

And once our malware experts have deemed you malware free and you still have the issue post back to this thread and we can continue.

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Diagnose Connection Probelms - Add On

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DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member