Dialup connection keeps resetting to never dial

OS is XPP with all the AV, FW, SpyWareBlaster etc. I found the problem in my friend's "Internet Connections" and after resetting to "dial default" it worked. It has happened several times already over a month and no new proggies have been added for several months.

Problem is that he lives an hour away on, at best, a 28.8 KBP/s connection and he's a n00b so it has to be done by phone 'till I can get there. Anyone hear of this? Thanks for any help

 

Erm, bump?