Do I need to erase my harddrive?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Whipsnade51, Oct 20, 2011.

  1. Whipsnade51

    Whipsnade51 Private E-2

    Hi! I hope you can help me with this problem.
    I've been having some trouble with internet speeds. The computer itself is working fine and fast but the internet starting acting up a few weeks ago - became very slow - some pages would not open and it had trouble finding servers...
    I use Optimum and I called to report the problem to them. At first they said that they noticed the speeds were off and told me to pick up a new modem at their center. So I hooked up the new modem, still had problems. They sent a few guys out - they replaced the modem once again - different brand - and the internet was still slow. They told me I must have a virus.
    I came to your site - went through your 'Read me firsts' and I tried going through the steps of 'understanding, cleaning and preventing spyware' and also 'malware removal, cleaning procedure'. There were a few trojans found and I removed them. Later rescanned and everything came back clean... computer was running ok for a few days - then I was online and avast found a virus that kept repeating itself faster than I could close the box - sort of froze up - so I went into safe mode tried another series of tests (panda virus pro, pocket killbox, super anti-spyware, malwarebytes, cccleaner) and the tests came back clean - no virus or threats found - internet was ok for a day then slowed down again.
    I called Dell and after 3 hours on the phone (with someone I could barely understand) they had me remove all the tests I had just used, had me run ginfix.exe and a bunch of other tests. They were coming back clean... the last thing he suggested was that I have them wipe my hardrive completely and start over and said they would send me an external hard drive for $79 so I could move everything off my computer (pictures, ect) and that I should get rid of Avast and purchase Norton 360 Premium version.... I will do what I have to to fix the problem I just want to be sure it's really necessary and its not the cable company. Any help or advice would be greatly appreciated.
     
    Whipsnade51, Oct 20, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Oct 20, 2011
    #2
  3. Whipsnade51

    Whipsnade51 Private E-2

    Thank you for responding! I followed the instructions and will post the attachments here....
     

    Attached Files:

    Whipsnade51, Oct 21, 2011
    #3
  4. Whipsnade51

    Whipsnade51 Private E-2

    The MGlogs file...
     

    Attached Files:

    Whipsnade51, Oct 21, 2011
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. Your issues are not malware related. I suggest you post in the software forum or the networking forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. After doing the above, you should work thru the below link:
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0


    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     
    Last edited by a moderator: Oct 21, 2011
    TimW, Oct 21, 2011
    #5
  6. Whipsnade51

    Whipsnade51 Private E-2

    OK - I will try posting in another forum. Thank you so much for your help!
     
    Whipsnade51, Oct 21, 2011
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     
    TimW, Oct 21, 2011
    #7

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds