Don't Want to Deal With Horrible Customer Support for Warranty Work...

Discussion in 'Hardware' started by Lloyd1337, Aug 29, 2006.

  1. Lloyd1337

    Lloyd1337 Private E-2

    I've been having problems with hard drive data corruption for quite some time. I've been testing various components of my computer to try to find the source of the problem, and I've come to the conclusion that it is my motherboard that is causing the problem. I've tested my hard drives(the actual drives themselves), RAM, PSU, cables, etc., and found no problems. The only thing I haven't really tested is my motherboard.

    So anyway, I'm guessing that my motherboard is most likely faulty. I checked the box, and it says that it has a 3 year warranty. On their website, it says that I need to contact my reseller for replacement/repair information. That is the problem...

    My reseller is GREAT for buying hardware. They've got excellent prices. But they are HORRIBLE when it comes to service.

    This is what will happen if I bring my motherboard to them and tell them that it is faulty and needs to be replaced under warranty:

    1. They will take it to their repair center and tell me that they need to test it out to determine exactly what the problem is, and whether it should be repaired or replaced. This seems rather simple, but it will take them FOREVER. The reason for this is because anything that is covered under warranty is labeled as "EXTREMELY low priority". Basically, if they don't make money off of fixing or replacing it, they don't care that much and don't make much of an effort to do anything about it. So it will take them about 2 weeks to get around to testing it.

    2. They will conclude that they do not know what is wrong with it, and decide that they need to send it to the manufacturer. The problem is, the manufacturer is in Taiwan, so it could take quite a while to ship it there and back. Also, they will probably let it sit in their store for a week or two before shipping it to the manufacturer, because... /gasp... it's covered under warranty so they don't give a shit!

    3. After it gets sent half way across the world, replaced, and sent back, they will leave it in their store for a few weeks before contacting me to notify me that it has returned and that I can pick it up at the store.

    During the time in which all that is going on, I won't have a computer. Considering 95% of my life revolves around my computer, I will most likely die of boredom or frustration while this is going on. Also, I will be unable to do any work or school-related stuff because it requires a computer.

    How do I know that this is what will happen? I've been through the process before.

    I wanted them to replace another component which was under warranty. I brought it into the store, and they said that they would try to repair it. A week later, I called them and asked what was going on, and they said that it was "low priority because it is covered under warranty," so they hadn't gotten around to fixing it yet. A few days later, they contacted me and said they needed to ship it to Germany for repairs. Two weeks later, I caved, and went into the store to pay $150 for a new component because I couldn't handle not having a computer for so long. They called me a week after I replaced the component to say that the one that was being repaired in Germany was being shipped back, and that they would contact me as soon as it was back at the store and I could go to pick it up. Two months later, and they still haven't called to tell me I can pick it up, but I'm sure that if I went and asked them about it, they'd give it to me.

    Anyway, is there anything I can do about this? I really don't think I can live without a computer for a month.
     

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