Download speed not what it should be.

I'm on BTOpenworld broadband 2MB here in the UK. Within the last week I have been experiencing network problems. Download speeds are far slower than they should be and gaming is impossible because my latency is 1000+ always.
I phoned BT they did a line check everything is ok according to them.
I've tried a different modem, same thing.

Here is a HJT log file:
http://home.btconnect.com/dj_origin/hijackthis.log

 

http://forums.majorgeeks.com/showthread.php?t=35407

You should go through this before posting hjt logs.

Also, what do bandwidth tests show?

 

May be this can Help, Optimizing & Measuring the "Speed" of Internet Connection.

 

http://home.btconnect.com/dj_origin/speedtest non peak.JPG

http://home.btconnect.com/dj_origin/speedtest peak time.JPG

Here is the results of some tests. The top one is at 8:45 AM, the bottom one is at peak time, about 5 or 6 PM. This is totally unacceptable that BT can suggest it's anything on my PC causing the problem as it's blatantly a router problem at their end. Hopefully they'll fix it if I keep pestering them.

Oh and thanks cat5e.

 

Its either limited, or the system is flooded.

 

It seems as though they fixed it. Or it fixed itself. After a few line tests and calls from the engineers it has gone away.

Cheers.

 

I am sorry halo, i sorta take offense to that, not all 1st tier tech people read scripts, and it just bugs me when people assume that all do. I do agree that you should ask for someone higher, but not just because 1st tier doesn't know what their doing. Some people, me for one, decided that instead of getting promoted, i wanted to stay at first tier so i can get better contact with customers. Thanks for listening to my rant.