Download speeds of .67 mb/s!

So after going through abysmal internet slowness yesterday with dl speeds of less than 1 mb/s, I looked up my problem including my town and found many having the same issue.

I thought to myself, hmmmm, maybe with all these problems it'll be cleared up tomorrow. Well, tomorrow is here and I still can't watch youtube videos. I feel like I'm back 10 years ago during dial up where you could click on a page, go get a cup of coffee, come back and it was still trying to load (okay, not really, but it sure as hell feels that way :-D).

So, I get my first cup of coffee for the day, and then mentally prepare myself to go through the tech support motions.rolleyes Yeah, yeah, I know they have to do it, but holy shit is it frustrating.

All I can say is thank god for remote access. I let that lady get on my kids computer and test to her hearts content. Of course, this was after rebooting my router for the upteenth time. I got myself a second cup of coffee, walked around and picked up things. lol...at one point she apologized for the amount of time it was taking her. I think I laughed and said don't worry, I"m pouring myself some coffee.:-D

Oh! Then she wanted to do Verizon's special Internet Optomization tool. Ummm, okay.rolleyes First, I don't freakin use IE! Second (which I actually said to her)....there is no way in hell any 'internet optimizer' is going to be able to bring my speeds from .67 mp/s to the 25 I'm paying for!

After all that and about 40 minutes later, she states it's probably an ONT problem...ummmm...ya think??? A tech is coming out tomorrow. The kicker...Sunday's are 'all day calls', which means the dude can technically show up anytime starting at 8am.

Argh!


Rant over..... LOL

 

Well thats not the best start for a Saturday morning! hope that they manage to sort your internet speeds out.

I kinda getting into the way of thinking that the ISPs are not adding any new capacity for the new users coming to a service but more reducing the capacity for all in a specific area/location (bandwidth/packet shaping or whatever you wish to call it).

 

We're on fiber optic here, Dave. I've never experienced slowdown during busy times. I think it's something on their end as far as the lines. We've been having ice lately. I'm wondering if it did some damage somewhere.

@augie...To be honest, I haven't a clue. She pretty much determined it had nothing to do with anything on my end. I would think they'll be mainly working outside to figure out what's going on. I was on dslreports.com, which is where I found a few people in my town reporting the exact same issue with pretty much the same dl speed. At least one of them also had a tech coming out. I do have to be at home though. Not sure why they'd need to come in, but I'm sure they will.

 

Gotcha on fiber, yeah the cold and wet can depending on where the cables are and how well they are shielded can become damaged, likelyhood is if others in the area are affected is that its a main junction terminal or the exchange at fault.

Times like this is where mobile internet comes in handy, I will not be without my mobile HSDPA tethering now, only at best 1mb/s dl (variable and can be 2mb/s at times depends on signal) but thats good enough.

 

lmao...and that is relevant, how? In the probably 6 years I have had Fios through verizon, this is the first time I've had speed issues. Our lines don't get log jammed during busy times with users and my speeds are consistently ridiculous fast. We get 25 mp/s dl and the same for upload. We've had snow and, worse, ice. Any ISP will have line problems at some point. It's how they handle it that counts. I called this morning, they are coming tomorrow which is a Sunday.

Yep. I figure there is some damage in the lines. Now the issue will be whether they find it and fix it. It's affecting our TV as well since our On Demand accessed the internet. That alone may get people to call in (one can hope anyway) where the slow internet may not.

Cool on your tethering. I'll have that ability with my iphone when it comes (scheduled delivery is Monday, btw).

 

Neat and thats a free option as tethering via iPhone in the UK or via the O2 service is a £5 a month option IIRC (or was last time I checked) which was one of my reasons for going Windows Mobile.

 

Hey Novice. Thanks

You'd think that the tech they send out would realize you already did all the routine crap on the phone, right? It's maddening.

Hopefully, it'll be taken care of when they come out. I don't think this is my line though. Based on what I've found online, it seems to be one of there optic terminals that is having the issue.

We shall see. LOL

 

I'm sure that's the case sadly, Cman.

If or when the tech wants to come in to my house to evaluate the issue, I've pretty much decided I would show him the thread at broadbandreports.com, which has people, in my town, posting yesterday and today, with the exact same issue. I don't know if he'll pay attention or appreciate it, but it will make me feel better. :-D

 

Good luck, Laura. It took me six months of bitching and reporting on dslreports before they finally fixed my problems. Of course, this was windstream. I hope you get better service with your ISP!!

 

Woohoo! From the thread on Broadbandreports.com a bunch of people called in. They must have worked on the issue last night.

http://www.speedtest.net/result/1145296186.png


I am always shocked when I hear anyone complain of Verizon customer service. I've never had anything but pretty much immediate follow up on issues.

 

You're lucky, Laura. We have only one choice here which is Windstream. Both cable and satellite service ends up going thru them anyway. So for my $20 a month, I get 3mb.

 

We have a pay a crap load of money, though, for the privilege of using Verizon and the speed, Tim. :cry

 

Maybe you can barter with them for the left over blue cakes!!!! :-D:-D

 

I think you may have eaten them all. :-D

 

I have been really thirsty lately!!! :-D:-D

 

Yup, them's the one!! :-D:-D

 

that's what i get Tim for £25 per month we are due to get 40mbps soon I'll believe it when i see it :cool

 

Crazy what we all pay for our addiction....or, maybe not so crazy.

 

Not sure what the exchange rate is, but 25mbps/25mbps from Verizon Fios is $65 US. That's with the bundle.

 

Yep. That's unlimited bandwidth.

 

Well, that tops them all silas. That sucks.

 

You all are making me feel better for the amount I pay.LOL At least I get speed and no bandwidth limits.

 

Yeah, but do you have issues when it snows? I am currently getting .519mb and everyone is off from school today because of the snow. So reliability is a factor as well!!

 

That's just sad, Tim.

 

Disconnected twice today. I have posted on dslreports. My question is could it be the snow, the number of people on since school is canceled or just crappy ISP. Got to love Windstream. LOL

 

Don't you have any other options? That would just piss me off in this day and age.

 

No, as even the satellite and cable companies in this area still end up going through Windstream. They have a monopoly.

 

We used to have that with Comcast, but at least they were fast. Their customer service just sucks.

 

I don't know how the FCC can permit companies to have a monopoly on internet service. I could call their local field manager, but I think I will just take a nap!! :-D:-D

 

I spoke with both cable and satellite companies here and they both told me that they end up routing thru Windstream. No getting away from them.