Dvd Burner (code 41)

red442 · Oct 8, 2010

For the last 9 months my DVD burner was working fine but a few days ago nothing could find it. Ive been on device manager & i get, Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) ive followed the steps given but they have not worked. Any help please?

Caliban · Oct 8, 2010

Greetings, red442.

We need some more info from you:

Please download and install Everest, a free system information tool.

Run Everest and click Report (top menu) > Report Wizard > Next - Choose System Summary Only > Next - Choose Plain Text > Finish and wait for report to generate.
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) - click Save (n.b. Save to desktop, use Browse to locate desktop).

Then attach your log to your next post as per these instructions: HOW TO: Attach Items To Your Post.

---------------------

Did some event happen to cause the problem? If so, you may be able to use System Restore to roll back.

Is the device working mechanically (tray opens, light(s) come on, etc.)?

If this is a desktop, have you opened your case, checked connections? If a laptop, have you pulled the unit and reseated?

And, is the device appearing in BIOS?

Caliban · Oct 8, 2010

One more quickie: try this Microsoft fix.

red442 · Oct 8, 2010

I tried the microsoft fix but it could not solve the problem.

plodr · Oct 8, 2010

Have you tried a restore point before the DVD stopped working?

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Recommended resolution
This problem occurs if you install a driver for a non-Plug and Play device, but Windows cannot find the device. Here are some things that you can try to resolve this problem.
If the Troubleshooting Wizard does not resolve the problem, do one of the following:
* If the device was removed, uninstall the driver, connect the device, and then click Scan for hardware changes to reinstall the driver.
* If the hardware was not removed, the driver files might be obsolete. In this case, update the driver from Device Manager. In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
* If the device is a non-Plug and Play device, you may have to install a newer version of the driver. To install non-Plug and Play devices, use the Add Hardware wizard. Click Start, and then click Run. In the Open box, type hdwwiz.cpl
Source: http://support.microsoft.com/kb/310123

red442 · Oct 8, 2010

plodr said: ↑

Have you tried a restore point before the DVD stopped working?

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Recommended resolution
This problem occurs if you install a driver for a non-Plug and Play device, but Windows cannot find the device. Here are some things that you can try to resolve this problem.
If the Troubleshooting Wizard does not resolve the problem, do one of the following:
* If the device was removed, uninstall the driver, connect the device, and then click Scan for hardware changes to reinstall the driver.
* If the hardware was not removed, the driver files might be obsolete. In this case, update the driver from Device Manager. In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
* If the device is a non-Plug and Play device, you may have to install a newer version of the driver. To install non-Plug and Play devices, use the Add Hardware wizard. Click Start, and then click Run. In the Open box, type hdwwiz.cpl
Source: http://support.microsoft.com/kb/310123
Click to expand...

Hi the first thing i tried was a system restore but that could not be completed. Ive tried all those but none work which is why i'm here

Caliban · Oct 8, 2010

Is the device working mechanically (tray opens, light(s) come on, etc.)?

If this is a desktop, have you opened your case, checked connections? If a laptop, have you pulled the unit and reseated?

And, is the device appearing in BIOS?
Click to expand...

Have you tried these?

red442 · Oct 8, 2010

mechanically its fine, i have checked all connections but i don't know how to check if its appearing in BIOS

Caliban · Oct 8, 2010

Restart, and when the OEM splash screen appears (before Windows loads), you may see a message such as 'F2 = Setup", or similar. You have an Award BIOS, and the default access for Award is 'Del' or 'Ctrl+Alt+Esc', but many OEMs configure their own - a good guide can be found here. You may have to try different keys or combinations. If Windows starts loading, you're too late, and you must repeat the process.

Once in Setup, you should see a page listing your drives.

BTW: what's the make and model #, service tag #, etc. of your machine?

DavidGP · Oct 9, 2010

Hi

Try the below

http://support.microsoft.com/gp/cd_dvd_drive_problems

and http://support.microsoft.com/kb/929461 while it links to Vista it is same registry fix for XP

red442 · Oct 12, 2010

thanks for the help i had to delete the UpperFilters & lowerFilters

Log in or Sign up

Dvd Burner (code 41)

red442 Private E-2

Caliban I don't need no steenkin' title!

Caliban I don't need no steenkin' title!

red442 Private E-2

Attached Files:

Report.txt

plodr MajorGeek Super Extraordinaire Moderator Staff Member

red442 Private E-2

Caliban I don't need no steenkin' title!

red442 Private E-2

Caliban I don't need no steenkin' title!

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

red442 Private E-2