DVD Drive Failure

Discussion in 'Software' started by MarkC, Jun 25, 2007.

  1. MarkC

    MarkC Private E-2

    My Hitachi-LG GSA-H41N has just stopped working after trying a couple of free DVD burning programs. The message in the device manager tells me -

    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'

    I have uninstalled the device and restarted the PC but the driver will not install properly. Any ideas? (Windows Vista Home Basic)
     
  2. Bugballou

    Bugballou MajorGeek

    This is Microsofts explanation:

    A registry problem was detected.
    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

    another explanation:

    Code 19
    Your registry may be bad. (Code 19)
    To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good.
    Solution button: Check Registry

    This code means that the registry returned an unknown result.

    To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel.

    Also Googled:
    http://www.softwaretipsandtricks.com/forum/drivers/16318-cd-drive-dvd-drive-not-working.html
    http://www.annoyances.org/exec/forum/winxp/t1073052491

    Bug
     
  3. ItsWendy

    ItsWendy MajorGeek

    Also, check the DMA to make sure it is on, this can be found under properties of the DVD in question.
     

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