Emailing from Word 2007

Discussion in 'Software' started by Cheryl179, Dec 9, 2008.

  1. Cheryl179

    Cheryl179 Private E-2

    When I want to email from within Word 2007 (ie send - email as attachment) Outlook 2007 opens and I can then address as per normal. However, the email is not received at the other end. The email shows up in the Sent Items, and if I re-send this email it still is not received by the recipient.
    I am on a network, and if I send the word document to anyone on the network they will receive the email, but anyone outside the network does not.
    Can anyone help me - there is obviously a setting somewhere, but I am not sure what it is. Thanks.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Just a quicky reply for now as your on a network and at times depending on how strict your IT dept is they could be blocking specific attachments going through your Exchange Server, so worth giving the techs a call to check on what they block as attachemnts. I know I have to zip up Access DB files as they are not sent via my works email.

    To test can you save a doc to your desktop and then open up Outlook and then drag the doc to the Subject line to attach and then send to a recipient? Just to bypass Words option to Send via Attachment to rule out Word and a setting being the cause.
     
  3. Cheryl179

    Cheryl179 Private E-2

    Should have mentioned that I have already tried sending an email with Word or Excel as an attachment. No problems there. It only happens when you want to send the email from any Office 2007 programme.
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    I tried this at both home and work, at home non of the Office apps by defualt send email to outlook as I need Exchange and to be on a network, however in work as I'm on Exchange server the docs send to Outlook ok (have a default install of Office 2007 in work from 2 days ago no adjuctments to settings), so first port of call is your IT dept to check they have not enabled a Group Policy blocking this in Exchange, especially is Outlook is set as your default Email application.


    You could chec to see if an add-on is causing this as some antivirus applications can cause issues with their add-ins email scanning, so open up Outlook and click Tools > Trust Center > Add-ons > at the bottom click Go next to Com Add-ins and then untick all the add-ins and close Outlook and then try sending a doc from Word, if it works then enable one add-in at a time in Outlook by ticking it again and see if you can find the culprit.

    Could be a corrupt Office, so run Office Diagnostics from MS Word > Word Options > Resources > Office Diagnostics.
     

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