epson 410 scanner driver instal problem on win xp

brittain77 · Dec 23, 2013

I have an Epson XP-410 all-in-one printer/scanner. It is connected to my pc running win xp by usb cable.
problem is the scanner driver will not complete its installation.

software has been uninstalled and reinstalled numerous times always with failure to fully install scanner driver.

Would appreciate any ideas. Epson support gave up and referred me to Microsoft. Did not bother going thar route.

DavidGP · Dec 24, 2013

Hi

What service pack is your Windows XP at? are you fully up to date with all critical XP updates?

Uninstall all Epson drivers and/or software, then enter Device Manager and look down the list for Universal Serial Bus Controllers and check if you have any that mention Printer or Epson, if you do right click and choose Uninstall.

Then in the same Device Manager, check Imaging Devices and if this is listed as Epson then right click uninstall, next look in Printers and if your Epson is listed the again right click > uninstall.

Next in Device Manager click the View menu option (at very top menu bar) and choose "show hidden devices", then look through Device Manager and the catagories for anything Epson related, and uninstall.

Then unplug the USB cable from the printer and disable your Anti-virus/Anti-malware software from starting at boot (what anti-virus or malware software do you have installed), as on occasion these software's may halt an install.

Then reboot and double check your security software/s are not running and plug in your USB printer cable and install the latest driver from Epson HERE (if you have an old version off CD/DVD or download, delete it and get the latest version), then once installed, reboot and test printer, if all ok then enable your security software/s and test printer again.

If you get any error messages when installing please do tell us what they are in full.

rustysavage · Dec 24, 2013

If that doesn't work (awesome post DavidGP ) you could try the less careful method of using software apps to do these things for you. Download Driver Fusion (Sweeper) from here:

http://www.majorgeeks.com/files/details/driver_fusion_(driver_sweeper).html

Install and run the program which will clean out any of your old driver files and registry values associated with those drivers. You could then use IObit's Driver Booster to track down and install the newest drivers for your printer. Driver Booster has in my experience been much better at tracking down esoteric drivers than other similar programs. Download it from here:

http://www.majorgeeks.com/files/details/iobit_driver_booster.html

Just remember to look for, and opt out of, the junkware offered during installation of Driver Booster. If Driver Booster doesn't come up with the goods, then use the link supplied by DavidGP and install those drivers. Also remember to again turn off or shut down your antivirus program before you start and then turn it back on when you're finished.

While you're at it, why don't you help out the geeks here by supplying them with some information about your system. I'd like you to download the following program called Speccy from the following page:

http://majorgeeks.com/Speccy_d6358.html

Install it, run it, and it will create a text file that you can save to your desktop. Go to your desktop and open it with notepad (just double click on it). Edit out any personal information including serial numbers, then save it.

Then go to http://forums.majorgeeks.com/showthread.php?t=86880 to learn how to attach a file to your post.

Post another message in this thread with the aforementioned text file attached.

That will give people more info to work with in diagnosing your problem.

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epson 410 scanner driver instal problem on win xp

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