Error 19 cd rom

Hi

I tried to access my cd rom and dvd drives earlier and get (ERROR 19) message come up. I have tried going into device manager and uninstalling them both and then re-installing using the install new hardware wizard but I get a message telling me that the configuration information in the registry is incomplete or corrupt.

I have no idea as to what happened bring this problem on.

I have also tried going back to my last and only "restore" point but that has not helped.

Any ideas as to how I gan get back on track.

Regards

 

Hi

Timw - thanks for responding.

I went onto the site you suggested and followed the instructions.

I installed and ran the "GUIDED HELP" programme but it came up with the following fault:

RESOLVE CD ACCESS PROBLEM
upper and lower filter registry values that caused the CD access problem do not exist on your computer Click help and support for additional support.

Did that but no use

Any ideas as to how I gan get back on track

 

Hi

TimW - Can't delete them because they are not there.

However I downloaded a small program called xp_cd-dvd-fix.exe and it has done the trick.

I have got my drives back!!!!!!!

Thanks for your help anyway- much apreciated.

Regards