error message when launching Outlook 2007

Discussion in 'Software' started by Catdad, Jan 7, 2008.

  1. Catdad

    Catdad Private E-2

    Help! Just installed Outlook 2007. When I launch it, I get an error message: "The Add-in Mobile Phone Tools cannot be loaded and has been disabled by Outlook. Please contact the add-in mfgr for an update. If none is available, pplease uninstall the add-in". I've searched my computer many times and cannot find any "mobile phone tools" to uninstall. Where is it??? Many thanks!
     
    Catdad, Jan 7, 2008
    #1
  2. Lev

    Lev MajorGeek

    Locate extend.dat and rename it to .old

    This will reset the add-in registry cache which might have confused Outlook during the upgrade. This file will be recreated when you re-start Outlook. If you still get the same results do the same with outcmd.dat
     
    Lev, Jan 7, 2008
    #2
  3. Catdad

    Catdad Private E-2

    Thank you, thank you, THANK you! It works now. I truly appreciate your kindness. Happy new year and my great thanks again,
    Jerry
     
    Catdad, Jan 8, 2008
    #3

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