Error Messages On Boot

I have been receiving boot errors about my power supply not being compatible, experienced lagging, and freezing of software for about 2 months now so I have run a variety of scans, including Avast root kit scan. Still the problems are continue intermittently.

About 3 weeks ago, I received a "ransom" email with an old password that I used to use for everything in the header. In the email, the sender told me that he would know when I opened it. I don't know if it was a bluff like the rest of his email, but my son who is in high school and does programming told me that just because I didn't open an attachment does not mean that he could not have attached a pixel something or other.

Tonight, I ran the scans as per Read & Run document. Here are my results.

Thank you so much for everything that you do!

 

Hi Tim,

Thanks for your fast response.

I did what you said. I ran Hitman and deleted the 2 items that showed up. Then I ran ADW Cleaner. It found the legacy pup. I had it clean and repair it, and it asked me to restart. When I did that to go in and access the logs to send them to you, something happened. The error message says that Windows can't access SENS.

Please advise.

 

Hello again Tim.

We - my son who's helping me and me - tried following your instructions. The event viewer didn't open.

He looked on a couple of web sites to see how to open it. I'm attaching some of the error message that we got. He confirmed that the SENS, the Event Log Registry folder, and the Schedule Registra folder have full admin rights.

When we tried force starting the Windows Event Log service. That's when we got the authorization unknown error. The other one was when we tried running the Event Viewer.

Awaiting your command.

 

Those are the current settings. We were working in Safe Mode with CMD.

So I tried restarting again. It did ask for the password and accepted it. It took a long time to boot and when it finally did, it showed a blue box with an error message but I was too far to read it before it disappeared. It restarted. When I tried logging in again as Admin, it said "Handle invalid". I tried using my user account with the same result. It then rebooted on its own.

Is this situation because of a virus or could it have been caused by the clean up?

 

No.

I was able to get into my Admin account briefly. It seemed to be booting Windows. Then it showed an error message saying that something went wrong and that it needed to restart. When I leave it alone, it puts itself in a perpetual loop of reboot.

Why do you think that it's doing this?

 

Ok, but if I didn't have this issue before the malware, then how do I know that it's not a result of the malware?

 

Ok.

I guess I'm just wondering if there's some other malware that we haven't found.

In any case, thanks Tim! If I can't solve it through the forums, my son is going to take my info from my hard drive and we'll reformat.

Question on this. My computer is a Dell Windows 8, everything legit. When Windows 10 came out, I upgraded through the link that I sent. If I reformat it, do you know how I would get Windows 10 again?

 

Great Tim! Again, thanks so much!