Errorplace...help

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by UROYK1, Aug 17, 2004.

  1. UROYK1

    UROYK1 Private E-2

    When I attempt to go to any websites the computer goes to "errorplace.com/red.php?c=&aff=&q=(google) which is blank. No popups appear..... modem connects (dial up), but can't connect to outlet express or download any updates.....RUNNING XP HOME....2002.....1.10 Ghz 256 mg of ram ( I am posting this from my computer at work....)
    I've tried clearing the usual suspects: cookies, cache, temp. files. I've ran CWShredder, AdAware, SpyBot, Ccleaner and AVG (updated versions) in both regular and safe mode... and cleaned out everything I could. I have system restore off and 'show hidden files checked'...... I'm not overly experienced with this.
    Would someone please tell me what I might need to do.....I have a HiJackThis logfile ready if I need to post it....
    Thanks in advance!
    UROYK1
     
    UROYK1, Aug 17, 2004
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    chaslang, Aug 18, 2004
    #2
  3. UROYK1

    UROYK1 Private E-2

    Thanks for your reply...the only similarities I see are:

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080

    R3 - Default URLSearchHook is missing

    Do I need to fix these???????

    Thanks
    UROYK1
     
    UROYK1, Aug 18, 2004
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not sure yet! Do you use a proxy server or does you ISP require those settings?
    I would want to see an HJT log but not yet. First make sure you have followed the steps given here: http://forums.majorgeeks.com/showthread.php?t=35407

    If still having problems after that, we will look into an HJT log.
     
    chaslang, Aug 18, 2004
    #4
  5. UROYK1

    UROYK1 Private E-2

    The proxy server is for my Propel Accelerator........
    I tried to update windows......won't let me......
    other than that I have followed all the other steps......
    (I really can't do anything)...........

    Thanks
    UROYK1
     
    UROYK1, Aug 18, 2004
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What exactly does this mean? What won't let you? How far do you get? What error messages do you receive? You need to be able to get Windows updates.

    If you really can't do anything, how did you download and run all the other tools.
     
    chaslang, Aug 18, 2004
    #6
  7. UROYK1

    UROYK1 Private E-2

    Sorry for the miswording......When I update adaware,cwshredder,etc...tells me I have the latest update or no updates available......when I try to get windows updates it does nothing.....just hangs at errorplace page......
    I also cannot send or receive e-mail.......modem does connect....called my ISP was told as long as I'm connected to them thats all they can do....
    ( I have downloaded adaware,cwshredder, etc. to my computer at work, burned them on disk and re loaded these.....

    When I'm online and try to go to any site it just stays on errorpage..... don't get a error message......

    Hope this helps......Thanks fr your help

    UROYK1
     
    UROYK1, Aug 19, 2004
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    chaslang, Aug 19, 2004
    #8
  9. UROYK1

    UROYK1 Private E-2

    Thanks
    UROYK1
     

    Attached Files:

    Last edited by a moderator: Aug 19, 2004
    UROYK1, Aug 19, 2004
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That was not an attachment. That is an inline log. You did not read the instructions. I converted it to an attachment for you (this time).
     
    chaslang, Aug 19, 2004
    #10
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click Start, and then click Run. (The Run dialog box appears.)
    Type, or copy and paste, the following text:

    regsvr32 /u C:\WINDOWS\nvsnxsf.dll

    then click OK. If a dialog box confirming this action appears, click OK.


    Now run HijackThis and put checks on the following items but do not click Fix until you have exited all browser (Internet Explorer) sessions.

    O2 - BHO: jimmyhelp.CBrowserHelper - {15E6DF22-B98D-4E02-AF8F-7432AA9545FD} - C:\WINDOWS\nvsnxsf.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O19 - User stylesheet: (file missing)



    Now reboot in safe mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    Enable viewing of hidden file and folders: http://forums.majorgeeks.com/showthread.php?t=37650

    Use Windows Explorer to find and delete:
    C:\WINDOWS\nvsnxsf.dll

    Now boot in normal mode and let me know your status.
     
    chaslang, Aug 19, 2004
    #11
  12. UROYK1

    UROYK1 Private E-2

    :) SUCCESS.....I'm online.....Thank you so much for your help......I'm glad there are people out there like you who help......Thanks again.......
    UROYK1
     
    UROYK1, Aug 20, 2004
    #12
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your welcome! I happy it all worked out. :)
     
    chaslang, Aug 20, 2004
    #13

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