everest list Sound problem HELP.

Discussion in 'Software' started by mshales, Jan 25, 2007.

  1. mshales

    mshales Private E-2

    i have read everthing and spent atleast 40 hours on the ...can any one help i have no sound and there is a yellow ! point on ethernet controller and the realtek ac 97 audio....

    Field Value
    Computer
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name OWNER
    User Name Owner-1

    Motherboard
    CPU Type Mobile Intel Celeron M 360J, 1400 MHz (14 x 100)
    Motherboard Name Unknown
    Motherboard Chipset Intel Montara-GML i852GM
    System Memory 246 MB (PC2700 DDR SDRAM)
    BIOS Type Phoenix (02/24/05)

    Display
    Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
    Video Adapter Intel(R) 82852/82855 GM/GME Graphics Controller (64 MB)
    3D Accelerator Intel Extreme Graphics 2
    Monitor Plug and Play Monitor [NoDB]
    Monitor Plug and Play Monitor [NoDB]

    Multimedia
    Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [B-1]

    Storage
    IDE Controller Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
    IDE Controller Texas Instruments PCIxx21 Integrated FlashMedia Controller
    Disk Drive WDC WD400UE-00HCT0 (37 GB, IDE)
    Optical Drive PHILIPS CDRW/DVD SCB5265
    SMART Hard Disks Status FAIL

    Partitions
    C: (FAT32) 6991 MB (472 MB free)

    Input
    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse Synaptics PS/2 Port TouchPad

    Network
    Network Adapter Broadcom 802.11g Network Adapter (192.168.1.46)
    Modem CXT AC-Link Modem for Intel

    Peripherals
    USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
    USB1 Controller Intel 82801DBM ICH4-M - USB Controller [B-1]
    USB2 Controller Intel 82801DBM ICH4-M - Enhanced USB2 Controller [B-1]
    Battery Microsoft AC Adapter
    Battery Microsoft ACPI-Compliant Control Method Battery
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    From the looks of this its a laptop? if so what manufacturer and model number is it as thei will have the drivers for this laptop on their support site, or do in the majority of cases.

    What is most likely missing is the Intel Chipset drivers as those are needed to allow the operating system to correctly ID other hardware components as yoru Sound and Ethernet will be onboard.


    This is the Intel 852 chipset driver
    http://downloadfinder.intel.com/scr...&OSFullName=Windows* XP Professional&lang=eng

    The try your laptop manufacturer for the other two.
     
  3. mshales

    mshales Private E-2

    thanks for the response halo!!

    I reinstalled xp and that is when the sound problem started. I installed the chipset drivers and the sound driver from the gateway website but no good still.

    in the device manager it says under the sound it says "this device is working properly" and there is a code 10..
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Good on the Intel Chipset Drivers as they are crucial, but try this delete the audio driver from Device Manager then reboot and then re-install the Audio drivers, code 10 is corrupt or wrong drivers error.


    Which Gateway model do you have as sometimes drivers are not auto installers and may need manually installing via add new hardware wizard.
     
  5. mshales

    mshales Private E-2

    the laptop is a mx6025 i have deleted the drivers and restarted i used the conexant drivers off gateways site....i belive alot of people have had problems. I also cant seem to find anything to do with sound in the BIOS its like its not there?????????
     
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

  7. mshales

    mshales Private E-2

    THANK YOU!!! Halo..... That linked fixed the problem. thank you, thank you, thank you.....I was about to buy a usb sound card and external speaker that mount on the laptop and you saved the day....
     
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Good stuff :)
     

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