excite.com blocked

after upgrading a friend's pc,he can't logon to his email at excite.pc is a pentium 4 at 2.6 Mhz with 1GB pc3200 memory and 200GB HD.you can go to the www.excite.com site,but when you click on email,you get a message saying you must enable both cookies and javascript.they are specifically allowed for this site, and neither spybot,spwareblaster,or outpost firewall are blocking them.these are the security apps that are on this pc.anyone have any ideas??

 

If you upgraded, Microsoft Internet Explorer 6.0

1. On the browser menubar, click on: > Tools> Internet Options > Select Security Tab

2. Click "Custom Level"

3. Reset Custom Settings to "Medium" setting, click "Reset", "Yes" and "Ok".

4. If your security is set to "Custom", please make sure that "Run ActiveX Controls" and "Script ActiveX Controls" are both enabled.

5. To enable cookies, click on the "Privacy" tab.

6. Pull slide bar to "Medium". Click "OK".

See if this solves your problem.

Steve