Explorer.exe problem

Discussion in 'Software' started by hollowman225, Mar 6, 2009.

  1. hollowman225

    hollowman225 Private E-2

    For the past month or so "explorer.exe" will randomly restart itself every now and then, mainly when I am opening "My Documents" or "My Computer" but also happens at random times as well. Taskbar will dissappear momentarily and when it restarts half of my normal programs dont reload. Everything still works fine afterwards, just kind of an annoying problem and I am sure it isnt very good for my computer to keep doing this. It doesnt happen more than probably 2-3 times a day but it is becoming quite annoying to deal with. I have also noticed within the past week that, again every now and then, when I go to "Save an Image" in Mozilla Firefox it will shutdown Mozilla. Just quickly closes and I have to restart Mozilla and then everything works fine again. I am assuming this has to deal with the same problem as explorer.exe restarting but figured i would mention it as well. I have AVG version 8, Ad-Aware, PG2, and Spybot and have recently DLed and installed/ran all the programs suggested on here. I posted this in the malware forum originally and they said my comp is completely clean from malware and i should post in this forum. If i need to post any logs of any kind please let me know and if anyone knows how to fix this i would greatly appreciate it! Thanks guys!
     
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

  3. hollowman225

    hollowman225 Private E-2

    Well I have had Peer Guardian 2 for quite some time now and it never acted up before. I guess I can try to uninstall it and see if the problem still persists though...any other ideas on where this problem could be coming from?
     
  4. hollowman225

    hollowman225 Private E-2

    Uninstalled PG2 yesterday and explorer.exe is still restarting. Any other ideas, this is starting to really bug me?
     
  5. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Turn off restart on errors so you get a BSOD and we can see if hardware or software is causing this.
    Right click My Computer and selected Properties then Advanced. Click on Startup and Recovery and deselect automatic reboot on errors.
     
  6. hollowman225

    hollowman225 Private E-2

    Ok I turned off automatic reboot...now do I just wait for the BSOD and if so will I only get the BSOD if its a hardware problem?
     
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Yes, wait for a BSOD. You will get white printing on a blue screen. You may see some sort of stop error and then something like 0xC000000## (three other long strings will be in parentheses).
    The important things to write down are the exact words and the two things (numbers or a number and letter) where I have the ## signs.

    It happens for both hardware and software that's why it is better when troubleshooting to not have the computer reboot but instead tell you something about the inner workings.

    If you get more than one, and the wording and numbers are different, write those down also.
    Some times RAM going bad will throw up all kinds of different errors but other times, more than one thing might be wrong.
     
  8. AgentKeech

    AgentKeech Private E-2

    It's also possible that this could be caused by Shell Execute Hooks (the context menu add-on's). Have you installed any software since the issue started to occur?
     
  9. hollowman225

    hollowman225 Private E-2

    Well I install new programs and uninstall old ones all the time so I honestly cant remember what software had been installed but I do remember it just started randomly one day. Didnt think anything of it because it didnt happen too often and then it started getting worse. Lately after doing all the malware scans it has gotten better to where it only does it every few days or so now which is nice but the fact that it still does it is what concerns me. I did what plodr said a day ago and have yet for it to restart or give me the BSOD so just kinda waiting around on that to see where to go from there.
     
  10. hollowman225

    hollowman225 Private E-2

    So even having turned off auto reboot, my explorer.exe crashed and restarted and I never got the BSOD. So I am back to square one with having no freaking clue as to why its still doing it. It is def a lot more random and doesnt happen nearly as often as it used to but I am still looking for a solution to fix it completely now, so anything else you guys got would be great!
     
  11. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    http://askbobrankin.com/computer_restarts_itself.html
    1. could be heat related
    2. could be RAM going bad
    3. could be bad capacitors on the mother board

    Download memtest http://majorgeeks.com/Memtest86_d4226.html
    It's an ISO which will be burned to a CD and booted. You can also go to the author's site and grab a bootable floppy, if you have a floppy drive.

    As far as capacitors, remove the side - look to see if the capacitors look okay.

    To test if it is a heat issue, usually a computer will just shut down completely if it becomes too hot, so that's the last thing I would look at. There are some heat monitoring programs. Maybe someone can chime in. I'm not familiar with what to use to test board temps.
     
  12. hollowman225

    hollowman225 Private E-2

    Well I know its not the heat factor because that happened to my computer about a year ago and I bought a cooling system for it and has been golden since then. I am going to try that tool you sent me and go from there, ill post the results and everything once I get a chance to run it. Thanks for the help so far man
     
  13. hollowman225

    hollowman225 Private E-2

    So I ran Memtest and it found no errors so memory isn't the problem. Checked my capacitors and they look normal so it shouldn't be dealing with that or any other heating problem. If my RAM is going bad would Memtest have discovered that or is there another type of test I need to run to figure that out? Or do I do what that link said and replace the RAM one by one...dont really want to do that esp if it doesnt help the problem? Thanks again for the help so far!
     
  14. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Memtest would have reported 1 or more errors if there was a problem with the RAM.

    At this point, I'm out of ideas. a) it isn't malware b) it isn't RAM c) it isn't heat d) it isn't bad capitors

    About the only other thing is a weak power supply.

    Maybe someone else has some other ideas.
     
  15. hollowman225

    hollowman225 Private E-2

    Thanks for trying to help man, I really appreciate it. Anyone else have any other ideas considering I still havent figured this out?
     

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