external hard drives

HELP i bought a seagate xtrastor 2.5 SATA 60gb usb 2.0 external HD. but i cant get it to format, i right click format and start the partition but it freezes up when the progress bar is full, however when i click quick format instead it says it works and is successful but when i restart my comp it gives me an errorr msg and erases everything i put on it. i never used a external hd before and i need it to work because i am out of original space on my internal drive. it came with installation instructions but the amount of typos and incorrect paths renderes the instructions useless. help. lol

 

Welcome to Major Geeks!
I just spent the past 20 minutes searching the Seagate web site for any mention of an "xtra store" hard drive. I found nothing. And I mean nothing. No hint of it, not a blurb, nothing. Are you sure it's a Seagate? Are you sure it's called an "xtra store"? If you could post a model number/part number I may able to find something that will help. I use 2 external drives at home, and 3 or 4 at work and never have any trouble with any of them. 2 are by Seagate, one is by WD, and the rest I built myself using several different brand hard drives including Seagate, Hitachi and WD (the HD in my home PC is a Seagate). Try right clicking on My Computer > Manage > Disk Management. Then right click on the bold print for the drive in question. If 'initialize' is one of the options, select it, then try to re-partition/re-format or de-partition then re-partiton/re-format.