extra explaining on malware/spyware removal

i was going through the rea dna d run me thread and notice he said to post a thread if u had any questions/issus so i am.

anyway i is about part 4. were it says to open them in windows explorer. i was just hopeing some one could tell me how to do that. cuz i dont know.

thx in advanced.

 

o, ok sry, never had that rule in the other 10 forums, i have been on. but that's actualy me >_> j/k.my avy is okay right?(hate breaking rules, make me feel dumb)

ok actually it's the part under getrunkey and shownew, were it says Use Windows Explorer to locate getrunkey.bat and shownew.bat. that's the part im stuck at.

my amanager told me this would help with my sudden slow down in comp speed and all the issues it's been haveing(diff. everytime i open up my profile, sometimes not leting me save images, others let me connect to the internet, etc) and hopefully how my norton will pop up with the same virus constantly no matter how many times i hit okay(only option available).

 

o, okay, i know how to open WE. just when i was reading the howto page u posted and it sayed to lacate the file with WE, i was kinda like "how do i open a file with WE?"

so all i have to do is just double click it and it will make the runkey.txt file?

okay so that's what u meant by dont run the scans yet, is dont do taht proccess yet?

 

sry got a few more (im really not good with computers but im trying to be)

were should i put the hijackthis file?

is the microsoft windows malicious software tool, only like a temp download file? like it goes away after i use it?

i got the windows defender but it didnt gimme a destop shortcut so were can i find it?

 

oh, well their isn't a readme.

away, so i extract to what my cdrive and then rename it or make a file with it?

and what about my other 2 questions above.

(sry im sure im geting on your nerves, but i really dont know any of this stuff.)

 

dis is all it said about hijack...Hijack This! – Please do not post HijackThis logs until steps 1 thru 6 are followed and then make sure you follow step 7 to post logs properly as attachments. im not sure what that meant. but that's not important....

about teh other questions, yes i know, i just reminding u/leting u know.

i did see the ms msrt thing after i posted it. that's no problem.

i did instal it with the windowsdefender istal desktop icon, it did the hole thing and said finished but their isn't an icon on my desktop, i ran a search an donly got the installation program.

 

well it's not in my all programs, and idk what a sytem tray is.

 

okay thx for all the help, i really appreciat it, i got everything through the safemode scan, but i couldn't get my norton antivirus to scan, it kept crashing, and when im off of safe mod eit does the same thing, any idea hwy that might be?