fake antispyware

Hello, donsmith249

I am reviewing your logs and will get back to you with instructions as needed. Please be patient as the logs produce alot of information to go over.

dr.m

 

You're welcome, donsmith249

Please run MSconfig and put your PC into normal startup mode as requested in step 4 of the READ & RUN ME guide.

*You are out of date with your version of SUPERAntiSpyware.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new "Complete scan" of your system. And attach this new log.

Step 1:
Please look in Add/Remove Programs (Programs and Features if using Vista or Windows 7) for the following and uninstall if found. If you get any errors just make a note and continue on.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Step 2:
We don't recommend that you have any entries in "Trusted Zone", so fix these by doing the following:

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now install the latest Sun Java Runtime Environment

Step 4:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• updated SASlog.txt

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m