Firefox instant-crashing all the time

Discussion in 'Software' started by serjara, Jun 19, 2011.

  1. serjara

    serjara Private E-2

    hi there ,

    hope someone here might be able to help me.

    since yesterday firefox apparently took up drinking or something and randomly gets into a phase of just instant crashing (i.e i open it->2seconds->bam it crashes) and then suddenly works for a few hours befoe doing it all over again.


    i already ran all of the Read&Run stuff and scanned with nod32/superantispyware/mbam/spybot to no avail , everything comes off clean

    this is also apparently exclusive to mozilla firefox since i installed chrome and that works perfectly.

    hope you guys can help me , if i need to post any specific logs please tell me
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Since you say you already scanned with the various tools and they came up clean, I am moving your thread to the software forum.

    Perhaps uninstalling FF might help:

    We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

    • Run FireFox and click Bookmarks.
    • Then select Organize Bootmarks.
    • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

    Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

    You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

    Start by uninstalling FireFox and then reboot. Do not skip the reboot.
    After reboot, delete the below folders:

    C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
    C:\Program Files\Mozilla Firefox

    where UserAccount is the actual user account name being used.

    Now reinstall FireFox from the file previously downloaded.
    Import your bookmarks file. (similar process to exporting).


    Is FireFox working okay now?
     
  3. serjara

    serjara Private E-2

    ouch

    followed the instructions to the letter.
    as soon as i opened firefox again it spammed me with adverts from something called "yourprofitclub" and then crashed again oO
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That doesn't sound good. Ok. Maybe you are having malware issues. Instead of moving you back to the malware forum, I would like you to do this:

    READ & RUN ME FIRST. Malware Removal Guide

    Then start a new thread in the malware forum and attach the requested logs. We need:
    SAS
    MBAM
    RootRepeal -- if it runs
    ComboFix
    C:\MGLogs.zip --- from running the C:\MGTools.exe

    Depending on what we find, we may send you back to this thread. ;)
     
  5. yukon98

    yukon98 Specialist


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