Fixes run - files still hidden

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rlmalmberg, May 25, 2011.

  1. rlmalmberg

    rlmalmberg Private E-2

    I first noticed that my favorites were missing from my IE8. Then I realized that parts of MS Word were inaccessible, such as the custom dictionary for spell check, my macro files. Most of my desktop icons were grayed out and propertys show they are hidden. Then I started getting popups about hard drive failure. I was unable to close the box and it was "appearing" to be scanning the computer, though I don't know if it really was. I could not access the task manager.

    I tried a system restore which seemed to work, but about 6 hours later it all started again. This time the desktop was completely black. I could use Explorer to see my desktop items.

    I have run the requested fixes. My desktop is back, but the icons are still grayed-out. My favorites is not showing up in IE, but the folder does still exist on my computer. It is just marked as hidden. I suspect that is the same problem with my MS Word.

    Requested logs are attached here and in the following message. Thank you so much for your time and help.

    Rebecca
     

    Attached Files:

  2. rlmalmberg

    rlmalmberg Private E-2

    Attached is the MGLog
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Use windows explorer to find and delete:
    C:\Documents and Settings\All Users\Application Data\16768804
    C:\Documents and Settings\All Users\Application Data\17030948
    C:\Documents and Settings\All Users\Application Data\~16768804
    C:\Documents and Settings\All Users\Application Data\~16768804r
    C:\Documents and Settings\All Users\Application Data\~17030948
    C:\Documents and Settings\All Users\Application Data\~17030948r

    Now go to C:\MGTools\fixAttr.bat and run it. Tell me how that goes.
     
  4. rlmalmberg

    rlmalmberg Private E-2

    Worked like a charm! Thank you so much!

    Rebecca
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  6. rlmalmberg

    rlmalmberg Private E-2

    All done! Thanks again.

    Rebecca
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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