Fixing up used computer, saw various issues

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by AndrewLee, Jun 24, 2011.

  1. AndrewLee

    AndrewLee Private E-2

    This computer was given to my mom and I wanted it cleaned out before she gets her hands on it (personal information..etc) Right off, there are bluescreens not sure why. Sometimes it says Bad pool header. Another time it told me that spoolrd sys was causing windows to crash. Not sure what this all means. I'd appreciate any help. I followed the directions and the scans found little. Hopefully you guys see something I don't.
     

    Attached Files:

  2. AndrewLee

    AndrewLee Private E-2

    the rest of the logs.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You do not appear to be having malware problems. Your logs are clean.

    You should write down exact word for word error messages and numbers and post them in the Software Forum. Seems you may have some problems within Windows itself.

    You could also try the below FixIt tool from Microsoft to see if it is of any help:

    http://support.microsoft.com/fixit/


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    8. After doing the above, you should work thru the below link:
     
  4. AndrewLee

    AndrewLee Private E-2

    Hey awesome to hear. Thanks very much. Although i googled that Spooldr sys thing and read that it was bad. Should i be concerned?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs show no signs of a Peacomm infection that a spooldr.sys file would be associated with. If you are still getting BSOD error messages, you should write down the exact messages and take care to properly spell any file names given. Interchanging just one letter or adding the wrong extension, etc can totally change from something that is valid to something that is bad.
     

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