Freezing

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by beth01dfw, Dec 9, 2016.

  1. beth01dfw

    beth01dfw Private E-2

    A few weeks back, the computer started freezing after a few minutes of use. Then, after waiting a few minutes, it would work again. For a few minutes.... and the cycle continues. Sometimes you have to reconnect the wifi. I hope I have done all the steps correctly required in the Read Me section. Logs are attached except for the TDSS Log. The uploader says the file is empty, but it's not. I copied the text into a Word document and tried to upload that, but it's the wrong file type. I resaved it as a new .txt file and the uploader errored on that.
    Thank you for any assistance!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. You are not having a malware issue. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  3. beth01dfw

    beth01dfw Private E-2

    Will do. Thank you for your time!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome. Good luck.
     

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