Friend Sent Email Saying She Got A Worm, Did I Get It?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by trisha, Aug 3, 2016.

  1. trisha

    trisha Corporal

    Just being cautious. She is not saying she got it from me. She just said if forwarding her emails to remove her email address and information because she got a worm/virus. IDK

    Logs attached. I only saw pups and pums
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware. What malware issues are you having, if any?
     
  3. trisha

    trisha Corporal

    No, not having any issues, except for the infernal slow windows 10 reboot. :rolleyes:

    I don't know about removing the pups, what do you think? I know it is not causing the slow reboot. I saw one on there, Pogo games that I am not familiar with... Thanks for checking the logs Tim.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can remove the PUP's if you want. They are not malware. If you want to pursue the slow boot, post in the software forum.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  5. trisha

    trisha Corporal

    Thanks for your help, Tim.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome. Safe surfing.
     

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