Geolbob Internet Access/chkdsk Problems

Hello MajorGeeks folks -

Update on continuing problem with my laptop. Tim W offered some help I've tried, but still need help. I have a Dell Inspiron 5100 Pentium 4 CPU, 2.40 GHz, 512 MB RAM with MS Windows XP Pro, Ver 2002, SP2, using paid version of Bitdefender AV. It has operated fine using a Belkin 54g wireless, connecting to Mozilla, IE, and an RDP server. Now when trying to connect to the internet using any method, I get an immediate error message that is identical in each case. The message states:

"firefox.exe / internet explorer / remote desktop connection has encountered a problem and needs to close. We are sorry for the inconvenience."

The prepared technical report to be sent to Microsoft contains this info - Each type of access' info is shown, and the same Exception code are displayed:

Exception Info for Firefox, AppVer: 1.8.20060.7278
Exception Info for IE, AppVer: 6.0.2900.2180
Exception Info for mstsc.exe, AppVer: 5.1.2600.2180

Code: 0xc0000005
Record: 0x0000000000000000
Flags: 0x00000000
Address: 0xffffffffb068a5aa

STATUS:

1. Ran all programs I could for malware as recommended by MajorGeeks threads. Nothing found.

2. Ran Everest - it states "System Memory 512 MB (PC2100 DDR SDRAM)" - no manufacturer listed. Everest also states I have 512 MB Physical memory with 44% utilization, 1247 MB Swap space with 20% utilization, and 1758 MB Virtual Memory with 27% utilization.

3. Installed and ran MemTest for 2 hrs (5167%) and had zero errors of all unused memory.

4. Ran Registry Mechanic - found over 800 problems in many areas and repaired about 100. 700 remaining problems in file extensions (6), Shared DLL (25), Add/remove programs (88) [I checked all listed programs - no unusual ones], 8 temp files/shortcuts, and in Deep Scan (574). Ran Registry checks with CCleaner - got rid of most of these problems.

5. Followed MajorGeeks thread from BlackViper site to disable/manual services for SAFE level.

6. Programs like Word and Excel open and work fine.

7. Checked eventvwr.msc (from RUN) - under application there are errors listed for each attempt to use IE, firefox, rdp server. Each one lists the same Fault address as 0xb068a5aa.

8. Ran chkdsk /f and chkdsk /r c: from CMD screen in normal and SAFE modes - get message "chkdsk cannot run because volume is in use by another process. Would you like to schedule this volume to be checked next time the system restarts?" I elected to, and it stalled out during Stage 4 (datafile check). Got Stop error message *** STOP: 0x00000071 (ox00000000,same,same,same).

9. Checking this stop error recommends disabling bios memory option (caching/shadowing) - how do I do this???

Laptop starts up OK after this, but still same error problems. Any other recommended actions to try?

Thanks

Bob

 

Tim

I checked your URL reference, and only option that seemed applicable was modifying the DEP. I followed links and did the procedure, making Firefox and RDP exceptions to DEP. Rebooted and tried to access - no joy. Got same error message. Here is the code from event veiwer:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 9/13/2006
Time: 10:49:22 PM
User: N/A
Computer: N-1107LT12
Description:
Faulting application firefox.exe, version 1.8.20060.7278, faulting module unknown, version 0.0.0.0, fault address 0xb068a5aa.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 72696620 786f6665 6578652e
0020: 382e3120 3030322e 372e3036 20383732
0030: 75206e69 6f6e6b6e 30206e77 302e302e
0040: 6120302e 666f2074 74657366 36306220
0050: 61356138 0a0d61

I would like to try the option noted about disabling bios memory option (caching/shadowing) noted for the STOP ERROR - how do I do that?

Thanks,

Bob

 

You need to access your bios. But, since this is a laptop, then you may be optionless (if that is a word).

Does safemode with networking work for browsing with either IE or FF?

Have you tried a repair install of your laptop?

Not familiar with the original steps of the previous thread.

 

In addition, you can change your boot.ini file to add:

[FONT=Verdana, Arial, Helvetica, sans-serif]/NOEXECUTE

The above disabled DEP altogether.

This isn't a solution, but a workaround.

A workaround that needs to be fixed.

I don't use DEP, since my cpu doesn't support it. Computer run fine.
[/FONT]

 

Is there a thread that explains how to access bios and make the cach changes I mention in previous thread? I'm unknowing on the PC vs laptop and ability to access bios, so need some guidance here. Thanks!

 

Hi Tim and Theefool

Sorry for the delay in responding - been away.Since it's been a while, please see previous entries. Here's latest status.

Firefox nor IE work in Safe mode. Get the same error noted in first post.

I ran SFC and everything checked out OK. Tim, the kbalertz.com link regards problems with IE6, and I can't even fully open Firefox or IE.

I haven't tried a reinstall; but am concerned about other posts on needing drivers since I can't access the internet (original problem). Laptop came with two CDs, but I don't see that XP Pro is on either one.

I keep thinking the "volume in use by another process" message trying to run chkdsk (see point 8 in initial post) is a key. Only new thing that's been done with the laptop is a CD driver installed for a datalogger hardware cable serial/USB transition. I used remove program function to get rid of this software, but wonder if it somehow remains and is a non-functioning driver.

Any way to check this or correct it?

Thanks for continuing help and guidance!

Geolbob