Gifted Laptop Function Issues: Virus? Malware?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by smileycrossbones, Dec 30, 2016.

  1. smileycrossbones

    smileycrossbones Private E-2

    Greetings! Thank you for your kind attention. My issues seem to be centurylink webhelper resident, inability to install flashplayer, and inability to update Immunet 3 (not the bad one).
    I started the malware scan, but wondered if it wasn't windows errors, which put me back here by indicating bigger problems if infected. Also in reading your protection page thought I'd move from Immunet to Comodo, which I did. Comodo updates just fine :) So I began the scanning again.
    Before turning off UAC I scanned with ADWcleaner both times. I did not delete anything after the first scan, but the second scan turned out different so I include both, different dates... ;)
    With UAC off I scanned the as directed and I include the completed logs - However, RogueKiller would not start at all. Also, previously, superantispyware wouldn't start either, if that helps.
    Thank you in advance for your kind attention. :)
    Vista 32 bit, Toshiba, and Malwarebytes does not update
     

    Attached Files:

    smileycrossbones, Dec 30, 2016
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any issues in your logs but you forgot to attach the requested MGlogs.zip file from running MGtools.exe

    Also Centurylink Webhelper is something from your internet provider.
     
    chaslang, Dec 31, 2016
    #2
    smileycrossbones likes this.
  3. smileycrossbones

    smileycrossbones Private E-2

    Oopsie. Posted. Thank you. I see centurylink listed as a malware in various places but this is the clearest info I've been able to find about it.
    Since Comodo updates just fine, my issue now is installing flashplayer and active X, if they are not the same thing. I'm not clear on the difference, but flashplayer will not install.
    Working a Vista home premium, 32 bit...
    Thank you very much, again. Happy New Year as well. Peace
     

    Attached Files:

    smileycrossbones, Dec 31, 2016
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It is not malware. It is from your ISP. See the below links:

    http://internethelp.centurylink.com/internethelp/centurylink-webhelper-dns-redirect.html

    http://webhelper.centurylink.com/faq.php

    These are not malware problems. You can post in the Software Forum about this but perhaps first you should pursue updating Windows Vista. You are running Service Pack 1 and really should be on Service Pack 2 (SP2). It could be that software you are running requires SP2. But support for Vista will be expiring soon. An upgrade to a newer version of Windows is recommended.

    Another possible reason for update issues is that both Windows Defender and Immunet are running. There is always a chance they are getting in the way of the updates.

    Also Immunet 3 is way out of date. I think they are up to at least version 5. Perhaps this is why you could not update, but this software also requires Vista SP2.
     
    chaslang, Jan 1, 2017
    #4
    smileycrossbones likes this.
  5. smileycrossbones

    smileycrossbones Private E-2

    Thank you, Chaslang. I will load sp2. This computer was a gift and I have had little contact with Vista. FYI, Immunet 3 would not update to ver. 5, so I uninstalled ver 3, and downloaded ver 5 from MG's, and all I got was Immunet 3 again, and no updates. I uninstalled immunet completely (I believe) and loaded Comodo directly. Comodo updates without a problem. I require minimal functionality and will make do with what Vista supports while using this machine. Thank you very much for your assistance...Happy New Year, & Peace...
     
    smileycrossbones, Jan 2, 2017
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Happy NY to you too. :)

    The MGs download page for Immunet is a combo page having both the V5 beta and V3. If you want V5, you must click the download link showing:

    Download@Authors Site (Beta)

    But you must first uninstall Comodo if you want to use Immunet.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
    chaslang, Jan 3, 2017
    #6

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