Gmail will not Compose from my computer? But, it will compose mail from other comps?

Discussion in 'Software' started by samak, Nov 6, 2010.

  1. samak

    samak Private E-2

    Cannot Compose mail with Gmail on my computer- ROOTKIT?
    I cannot send any mail with GMAIL on my computer, this just happened a few days ago. I can send gmail from any other computer, but it will not send from my computer. If I click "compose mail", it just says "loading" and never finishes loading. Could there be a rootkit virus on my computer? I ran a full kaspersky scan after updating and no viruses were found. I also ran a rootkit remover from kaspersky: http://support.kaspersky.com/viruses/solutions?qid=208280684

    That also did not find any rootkits on my computer. So what could be the reason for this problem in gmail? Do I need to try a different rootkit scanner?
    I have done full scans with malwarebytes and superantispyware and nothing was found.
    ******
    The problem:
    unable to send email with GMAIL from my computer


    Details of problem:

    -upon clicking "compose mail", gmail just says "loading" and never stops "loading", nothing happens with it. I cannot send nor reply to email with gmail on this computer.

    Relevant INFO:

    -This problem is only for one computer, other computers in the house do not have this problem
    -Just recently happened a few days ago
    -I have a fast internet connection
    -I have not added any addons
    -I am using mozilla firefox, however, the same problem occurs with opera
    -This just happened suddenly, no new software was installed. No hardware was added.
    -Interestingly, yesterday, I was not able to access mail.yahoo.com or google.com from this same computer; the browser gave some type of error, i forgot what it said, but now that problem just went away, it lasted for maybe 12 hours.

    I have gotten a hijackthis.log and found several items stating "unknown owner" and "file missing". These files seem to be important windows files, for example, here is are some lines pasted below:
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

    Should I paste the entire hijackthis log? Any ideas why I cannot send mail with Gmail from my computer?

    Thanks!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    I seriously doubt that this is a malware issue, but if you wish us to check your system, please follow these instructions:>

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. samak

    samak Private E-2

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    You may be correct about that. But, what else would cause this problem? I have uninstalled firefox and reinstalled but that did not help. I also do not have any firefox add ons or extensions that would be causing this.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    What other browsers have you tried?
     
  5. samak

    samak Private E-2

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    I have tried Internet explorer- Gmail is working with internet explorer. I just tried with opera, and its also working with opera now. But it still will not send mail with the firefox browser.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    Since you can send and compose in other browsers, I will move this thread to the software forum. In the meantime, follow these instructions to uninstall FF:

    So do the below to save bookmarks:

    • Run FireFox and click Bookmarks.
    • Then select Organize Bootmarks.
    • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

    Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

    You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

    Start by uninstalling FireFox and then reboot. Do not skip the reboot.
    After reboot, delete the below folders:

    C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
    C:\Program Files\Mozilla Firefox

    where UserAccount is the actual user account name being used.

    Now reinstall FireFox from the file previously downloaded.
    Import your bookmarks file. (similar process to exporting).


    Is FireFox working okay now?
     
  7. samak

    samak Private E-2

    Re: Gmail will not Compose from my computer? But, it will compose mail from other com

    Yes, firefox is now working with gmail. I did what you said.

    Thanks!
     

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