Google

Morning All,
I'm having problems getting to Googles web site. It started with my google search bar in Firefox. Everytime I search for something it comes up "server not available". Yesterday I could still connect directly to Googles web site by typing it in in the address bar, this morning I cant get to it by doing that or come up with anything from the search bar. I'm not having any problems surfing anywhere else. Got any ideas???

Thanks,
T.Blue

 

http://64.233.187.99/
http://64.233.167.99/
http://72.14.207.99/

Do any of the above work for you ?

It could be that something is overiding the DNS lookup for google (Such as a HOSTS file)

 

Yes all 3 worked??

 

Goto start --> run . Type in CMD and hit enter

Type 'nslookup google.com' (without quotes and hit enter)

Tell me what it says

 

server: sw-dns-cac-01-dmfe0.sw.rr.com
Address:24.93.40.68
Non-Authoritativeanswer:
Name:google.com
Adresses:64.233.187.99, 72.14.207.99, 64.233.167.99

 

which is the same as the ones I gave you. but your browser can't resolve google to an ip (nslookup won't check your hosts file though)

OK something is blocking your access to google. Are you running a fire wall ?

Have a look at your hosts file and see if there is an entry for google.com

Try pinging googles server

 

I'm running the standard windows xp firewall. How do I check the hosts file and ping googles web site?

 

to ping google

Goto Start --> Run and type CMD and hit enter

type 'ping google.com' without the quotes and hit enter and tell me what it says there.

Follow the steps in this thread for Using HijackThis and ATTACH a hijack this log.

Please do not paste the whole log, use the attachment buttton and attach it to your next post.

 

I pinged google and got this:
Packets sent=4
Received=4
Lost=0

I've attached the HJ log

Thanks

 

OK there doesn't seem to be a host file entry doing this.

http://www.google.com/ <-- does this work ?
http://www.google.co.uk <-- does this work ?

Download, install and run CCleaner hit analyze then when finished hit run cleaner

This will delete all tmp files and temporary internet files then try the 2 links again

 

Neither one worked?

 

follow the second part of my post and download install and run ccleaner

 

After running CC both links worked and now my google search bar works.
Thanks alot.
I just ran cc cleaner I think last friday I wonder what happened??

 

Sorry lol I was being a bit dumb, should have tried the easy solution first.

Your temporary internet files probably contained a cached verison of googles home page that had failed to download , so when you went to go on the internet it was using the cached version and not realising it was broken.

Try running CCleaner a little more often, I run mine at least everyday!

 

Ok will do...Thanks again

 

Now its happening again. I logged off the internet, got back on and the same thing happened. I ran CC again but it doesn't help now. I also uninstalled CC cleaner and downloaded the newer version and tried that. Not working???GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

 

hmm odd, perhaps there were files locked when you ran CC. Reboot to safe mode and make sure all browser windows are closed and rerun CC

Run the issues section of CC too to clean up your registry.

 

Ran CC in safe mode and ran issues section. Google still doesn't work in safe mode or normal mode??

 

odderer and odderer.

When you attempt to go to google.com does it try to redirect you to anywhere else?

WHat is the exact error message ?

Is this issue only with FireFox

UNinstall the google toolbar and try again

 

It happens with Firefox or Internet Explorer.
Internet Explorer says "page cannot be displayed"
I've attached a pic of the message in Firefox

 

No you havn't but don't worry I don't need one.

DId you try uninstalling the google toolbar to see if this had any effect ?

 

Ok scratch the pic idea. Here is what it says in Firefox

The connection was reset




The connection to the server was reset while the page was loading.



* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

 

how do you uninstall the google toolbar??

 

Goto Start --> Settings --> COntrol Panel

Click Add/Remove Programs

FInd Google Toolbar in the list and click remove.

 

It's not in there

 

do you have the google toolbar installed for IE or is it jusat the firefox WITH google toobar ?

 

Its Firefox with google toolbar

 

I'm a little confused over this, especially as it worked after you ran CCleaner earlier.

You have no problem with ANY other site ?

try:

http://www.google.fr
http://www.google.no
http://www.google.de
http://www.google.co.uk

http://www.yahoo.com

http://search.msn.com

tell me if any of these do or don't work

 

That makes two of us

 

None of the google ones worked. The other 2 did??

 

ok Im getting the feeling something is specifically blocking google, since it worked when we used the ip addresses (can you confirm they are still working for me)

Post a new HJT log.

 

Yes the IP addresses still work

 

Are you using a router ? If so lets reboot it.


Lets flush your dns cache:

Goto Start --> Run and type CMD and hit enter

type in 'ipconfig /flushdns'

Wait until you get the 'Successfully flushed the DNS Resolver Cache' message and close the window.


Next open Internet Explorer

Goto Tools -> Internet Options

CLick on the Security Tab

Select Restricted Sites and click Sites

I google is in the resulting list then click it and click remove.

Close Internet Explorer, reboot and try again.

 

I flushed my DNS and it still didn't work.
Google was not in my restricted sites.
I am using a router. I reset it and now my google search bar is working. Any ideas as to why or how this happened?

Thanks Alot
T.Blue

 

Several posibilities, Its probably a caching problem.

Lots of things get cached in lots of places and sometimes 'negative' entries get cached.

Is google working from your internet explorer and ie now too. ?

 

Yes it's working from IE and Firefox.
Thanks again,
T.Blue

 

Great!

Happy Surfing