Grampa's DVD is not found

I have an Acer Travelmate 5320 that has developed a problem with the DVD burner. It is not found anywhere. It is no longer in the bios, windows explorer does not see it, a cd or dvd placed in the drive is not seen.......... yep get ready for it..... a windows xp install disk is found right away. It would let me reinstall xp 32 but it will not let me play a movie. I have the same problem on my acer aspire 3210 as well. I have run malware, avg free and paid, systemsuite free and paid, advanced system care free and paid, every microsoft fixit program I could find. I am not a computor geek by any degree. I have just learned how to do a few things but I can not find any way to fix this.To show you how frustrated I am I just bought an external dvd burner off ebay last night. I run the avg and advanced every night for virus and malware removal. Can someone please offer some simple solutions? Thank you. 3's
Grampa

 

Well, that's weird to say the least. At first think I thought it was your hardware, then a bad DVD movie disc then totally confused! What is common between these two machines and the only thing that makes sense is the actual DVD's themselves but still doesn't explain why the BIOS doesn't see the player in your first machine?:confused Coincidental failures? I'm at a loss here.