handcuffed

Good evening fine folks and gracious givers of your time!

I offered to help a co worker who was asking me my thoughts on his laptop and it's funny behavior. He is having issues with Firefox (his primary browser) locking up on him. He did a Firefox update to see if that worked, no luck. He thought it was related to Firefox, switched to MS IE. Same issue. Updated IE, no luck.

I asked if he had firewall/virus protection, he said yes, a security suite offered through his cable company. He said he ran Malware Bytes and his virus scan, and nothing was found.

I took his laptop believing it to be malware/rootkit/spyware etc.

I had issues initially loading and running CC Cleaner and Super AntiSpyware. Initial searches for SAS and Malware Bytes froze the system. I re-booted and scanned in safe mode, found nothing. Loaded Spybot S&D, ran and found nothing. Loaded Ad-Aware, froze while running, re-booted safe mode, ran and found nothing. Ran TDSS Killer, found nothing. Went to the website advertised on here Reimage. Found other issues, but no malicious software or malware. Tried Combo Fix, which would not go past the loading screen.

Went to Windows update, saw he had 13 important updates ready. Tried to install. Windows froze at 0% downloading updates.

I noticed he also had Microsoft Security Suite running. Disabled that and re-booted. Was able to run SAS which then 1 Trojan for a total of 33 issues.
re-booted to complete cleaning process.

Ran MalwareBytes, which found something else. re-booted to finish cleaning process.

Ran Combo Fix, which got to the end where it says Generating log, do not run anything else till combo fix finishes. Waited 6 hours. Finally shut Pc down.
however, in the interim, Windows Update downloaded the updates i had seen earlier.

re-booted, tried to run combo fix again, and once again, froze on the generating report screen. So I moved on to MG Tools.

Was hoping someone could take a look and see if we have anything left.

Logs attached, thanks for any time you are able to offer.


Actually, it looks like there is a combo fix log. i was looking in the root c:\ directory, looks like it is located in c:\combofix folder. Says it file size 636 kb exceeds file limit. Will try uploading in a response to this message.

 

combo fix log, saved as a windows compressed folder.

 

Tim,

Thanks so much for checking the logs.

I did use the MS help function when the latest update failed to install SP1, it referred me to a file to replace or repair missing or corrupted files as MS Help Sites says that is the most likely cause of the failed SP1 update.

I've downloaded that and ran it while at work today, so will try the update again later tonight.

I will follow the steps to return the laptop to normal operating status and keep the malware/spyware programs I have loaded on there and see about keeping MS Security Suite disabled.

Thanks again !

Regards,

Paul