Have run through all of your antivirus instructions and am still having problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by benergy247, May 3, 2013.

  1. benergy247

    benergy247 Private E-2

    The lgos are atttached. The problem that had been causing me trouble has stpped, which was a Jucheck.exe file that froze the pc. However, if I stay on the internet for any length of time (using chrome) the pc freezes and if I try to use firefox it freezes instantly, particularly if I try to open facebook.

    I did something wrong I think too, I let rogue killer fix the four problems it had found by mistake, I hope this isnt contributing to it. I will send you the log in a new post.

    I really appreciate your help in this, as you can imagine I am fairly stuffed without a PC that is compos mentis (as I am sure we all are)

    Best Regards and many thanks in advance,

    Benergy247
     

    Attached Files:

  2. benergy247

    benergy247 Private E-2

    here is the second rogue killer report...

    Many thanks,

    Benergy
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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