Having trouble performing complete restore

Discussion in 'Software' started by greasemonkey2824, Jan 23, 2011.

  1. greasemonkey2824

    greasemonkey2824 Private E-2

    Ok here is my problem i have a dell! its an inspiron 1525 running vista am trying to completely wipe the hard drive and reload off the partition. i have done this on my desktop with no problems but its not a dell either. i wwent to dell factory image restore which is located on the partition. when i run it, it will start then lock up and say system not responding is there any other way to do this? maybe in command prompt. The reason am doing this i bought this laptop used and want to wipe it clean to make sure there is nothing that i dont want on it.

    As always thanks for everyones help!
     
    greasemonkey2824, Jan 23, 2011
    #1
  2. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    1. Turn on computer
    2. Press F8 to get to Advanced Boot Options
    3. Press the down arrow until Repair Your Computer is highlighted and press enter
    4. Choose your language and click Next
    5. Log in as a user with admin powers and click okay
    6. Click Dell Factory Image Restore
    7. Within that window, click Next
    8. Click to select the Yes, reformat hard drive and restore system software to factory condition check box
    9. Click Next
    10. When the restore operation is completed, click Finish to restart the computer.

    Now are you saying that the computer shoots up a not responding message between steps 9 and 10?
    If so, maybe you are looking at a hardware problem.

    Perhaps you can contact Dell by email, tell them the system freezes while trying to do a PC Restore and ask about getting a Restore CD to use.
     
    plodr, Jan 23, 2011
    #2
  3. greasemonkey2824

    greasemonkey2824 Private E-2

    Yes. After clicking yes on the box and hitting next there is a blue progress bar and it starts moving then stops and after about a min at the top of the box it says in parennthieses not resoping then a windows box apears saying the program is not responding but in that box in blue it looks like chinesse writing so as you said i thing i may have a hard drive problem.
     
    greasemonkey2824, Jan 24, 2011
    #3
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Or, it could also be a corrupted recovery partition.

    Contact Dell and see if you can buy a recovery disk. The disk should work, even if you have to replace the hd in the computer because it is the same computer.
     
    plodr, Jan 24, 2011
    #4

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