Hello to Whoever is Reading This,

Some of my system files on my computer (running XP Home Edition) are missing or corrupt. I know I can boot from my XP CD and do a "clean install" by reformatting the hard drive. That will lose all my programs obviously. But is it possible for me to re-install just the system files from the XP CD and not lose any of my programs? Can I simply install the XP disc that came with my computer over my existing XP and hope that that solves (repairs) the bad files? I have all my important documents backed up (burned onto a DVD disc) but there is so much work (as you know I am sure) to re-install all those other programs that are now on my computer that I would prefer not to reformat the hard-drive.

Thank you very much for your help.....

Chatrang

 

Yes, there is the process of a repair installl.

However, I reccomend you give us the error message(s) before attempting that.

 

does the machine boot up at all?

 

Just a question,,,when did they become corrupt,,,if you know ,,,you can try a system restore to a point before the problems happened..??? Also did you install PC Doctor from your software driver disk,,may with windows XP dont even know they have it,,,comes with system,,,just not installed !!!!

 

This is my first time using, not only MG, but this type of communication for help and I must say I was pleasantly surprised at the quickness of the replies. Thanks very much for that.


In reply to Adrynalyne, I guess it's best to tell you specifically the problem I am facing rather than starting in the middle, as I did: I tried to install a Logitech Quick Cam Pro 4000 for my daughter. Did everything right including contacting the Logitech support dpt. Even tested the camera on another XP system. It loaded flawlessly. On my computer, however, when I tried to attach the USB camera cable I got hit with 'files needed' messages. The USB port recognized 'new hardware' and the Pro 4000 camera, but as the installation continued I got the first of many 'files needed' messages. It started with 'usbccgp' file needed (that I found on the XP disc) and then 'stream' (that I found on my hard drive), then 'wmaud', then 'drmk'.... on an on. But once I had found all the fies it asked for I was faced with 'set up cannot continue' at the very end. So, the camera could not be installed. The Logitech people were very good, I must say, because the fault was not theirs, but lay within my computer. After almost two hours they advised that I might think about re-installing XP because some files were missing or corrupt. And that, finally, is how I came to you to ask the posted question. By the content of your replies I see that there are experts out there who care about my problem and I feel I did the right thing by contacting you first before attempting anything myself.

In reply to Glenn, I have already tried 'system restore' to as early as point as it would manage without success. I have no idea what PC Doctor' is or if it is installed.

In reply to Kodo, my computer works very well in all other aspects (as far as I can see).

Again, thank you for anything you can do for me.

Chatrang

 

I "believe" that usbccgp.sys is a USB 2.0 driver.

I think my advice at this point is keep the system restore to before you installed the webcam, then:

Reinstall Windows XP SP1a:

http://www.microsoft.com/windowsxp/downloads/updates/sp1/network.mspx

Then, reinstall the USB update:

http://support.microsoft.com/default.aspx?scid=kb;en-us;822603

Then remove the usb controllers in Device Manager and let them redetect.

Then install/reinstall directx 9.0c (stream.sys is a directx file):

http://www.microsoft.com/downloads/...20-BFBB-4799-9908-D418CDEAC197&displaylang=en

Then, I would do an sfc /scannow, which requires your XP CD:

Start, run cmd.exe.

Click OK.

Type:
sfc /scannow

Hit ENTER.

If this webcam has a mic built into it, I would update/reinstall your audio drivers.

THEN, I would install the webcam.

 

Keep in mind, reinstalling SP1a may require you to reinstall other updates.

 

Where are my OE messages saved?

Thank you very much for your suggestions. A couple of additional question: I have backed up all my personal files except for all the messages I have saved in Outlook Express. First, where are these located? Second, after I save these to disc can I simply transfer them to the new OE if I should need to do a clean install? Since there are two users on this computer (my daughter and I), are her OE files (and also her messages that she has saved in her hotmail address) in a different location? And finally, can I access these messages (that is read them) without using OE?


All the help is appreciated...

Chatrang

 

Re: Where are my OE messages saved?

First your daughters stuff is held on hotmails server so none will be touched,,,a easy way to save your email is to foward them to a account like hotmail, in outlook express select all then forward email to new hotmail addy \,upload them ,then just retrive them from hotmails server later once you reformat,,,sounds like your heading that direction LOL

 

OE messages

Thx again for your help.

I don't really want to do a clean install as yet, but in case I do, I want to be sure that my Outlook Express messages (and there are a lot of them so I believe that uploading to hotmail accounts is not an option when loads of audio and video and photos are involved) are saved. So, is there a way for me to (a) retrieve these messages from OE using Explorer and save them to a disc and (b) is there a way for me to read these messages NOT using OE?

Chatrang

 

2004-08-02 15:18:24.07
I think if you open a DOS window and cd \
C:\DOCUME~1\{YOUR ID}\APPLIC~1\IDENTI~1\{C69CA~1\MICROS~1\OUTLOO~1>

i.e., Documents and Settings\{YOUR ID}\Application Data\Identities\

where {YOUR ID} is your login id on your computer

Finding the (c69...} directory is easiest with Buerg's (www.buerg.com) list (the directory is hidden)

you can read the Outlook Express entries ,, inbox.dbx, sent.dbx, ETC. using a viewer like Vernon Buerg's list ... at least an older revision of List (9.1m) works