Help! Boot Problem XP

Please can someone Help???

I have been ha ving a problem for about a month now. Almost every day when I turn on my laptop (A compaq Preasrio 2120us with Win XP SP2), the boot window comes on and almost at the end of the scrolling, it will freeze. I have to hit the power button several more times and go through the freezing boot process intil it will finally complete the boot sequence. Lately, I have had to restart the computer more and more to get to this stage.

I performed a repair reinstall of XP from recovery, but it made no difference.

Sometimes, it will even freeze when I attempt to go into safe mode. When it does, it stops on a file called MUP.SYS

Any suggestions at all? It would be greatly appreciated!!!!

Thanks

 

If you have a Windows XP CD-ROM, bootwith it, go into the recovery console and replace MUP.SYS file, which may be corrupted.

 

cipher

Thanks for the advice. I tried your suggestion and replaced the MUP.SYS file with a clean version. Unfortunately, that wasn't it. The problem persists.

Thanks!

 

Boot into safe mode, when it "freezes" unhook all the USB devices and see if it continues the boot. Be sure to look what loads right after MUP.SYS.

Steve

 

EDIT: I would follow Matacumbie's advice before trying this step!

Hmmm... mayhap you could try running the system file checker, which will check all your system files for errors and corruption, and replace them with good working copies. To do so, please follow the steps below:

1. Insert your XP installation disc
2. Hit windows key + r (or click start --> run)
3. Type 'cmd' (without the quotes)
4. Hit enter (or click 'OK')
5. Type 'sfc /scannow' (without the quotes)
6. Press enter

This will run the system file checker, replacing any bad system files with good ones from the installation disc.

Hope it helps!

 

Oooops, sorry TimW. Slow typing.

Steve

 

Tim W

How do I get a bios report?

Thanks

 

Tim W,

Is this the bios information that you are looking for?

ÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ[compiled@15.03.2004]ÄÄÄ
BIOS Info Tool v1.3, Copyright(c) 2004 by Serge Galkin (StarGaz0r)
Win9x/Win2k/XP version e-mail: stargaz0r@nm.ru
ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ

þ ROM BIOS by Phoenix Technologies Ltd., http://www.phoenix.com/, 09/03/04
Model: PhoenixBIOS 4.0 Release 6.0

þ DMI.BaseBoardInformation:
Manufacturer: Hewlett-Packard
Product: 0024
Serial Number: None

þ DMI.SystemInformation:
Manufacturer: Hewlett-Packard
Product Name: Pavilion ze4200
Version: qKA.Mx.xx
Serial Number: CN30806510

þ DMI.BIOSInformation:
Vendor Name: Phoenix Technologies Ltd.
BIOS Version: KA.M1.26
BIOS Starting Address Segment: E553h
BIOS Release Date: 09/03/2004
BIOS ROM Size: 512 KB

þ Supported features:
[û] PTLTD ACPI 0.9/1.x
[û] System Management BIOS w/DMI v2.3
[û] PCI IRQ Routing Table v1.0 (correct)

þ Add-on BIOS detected:
ATI Tech Radeon Mobility U1
Version 4.06
Located @C50000
Init Entry Point @C503A7
Size 60kb

National Semicon. DP83815/16 Fast Ethernet Adapter (MacPhyter/MacPhyter-II)
Located @C5F000
Init Entry Point @C5F6D5
Size 2kb