Help!! Computers Keep Rebooting

First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


After doing ALL of the above if you still have a problem:

Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a HijackThis as a .txt file attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

 

Well I really need to see a log from normal boot mode.
Are you saying you cannot boot normal mode and before running anything else get a HijackThis log?

Are you also saying you cannot run any of the scanning/cleaning tools?

I would uninstall SpyKiller and possibly BestPopUpKiller if from the same company. SpyKiller is on a list or rogue/suspect spyware removal tools in is not of much use. See this link: http://www.spywarewarrior.com/rogue_anti-spyware.htm

I'm suspicious of this line in your startup list:
C:\CCHLOGIN\logexp.exe

 

You should download and run: Symantec's removal tool: Symantec Trojan.Vundo Removal Tool

 

And what about: I'm suspicious of this line in your startup list:
C:\CCHLOGIN\logexp.exe

Run the Symantec tool I gave the link to below.

 

Okay! Is it: Login Express for Tax Research products ?

While I don't think they are the cause of your reboots, what are you doing with SpyKiller and BestPopUpKiller?

See if you can run a HJT scan and save a log in safe mode. Run it immediately after reboot. Perhaps even put it into your Startup folder as a temporary suggestions. Then it will run at startup and all you hvae to do is click the scan and save log button.

 

You may all want to try running a memory tester on the PC. Memtest86+

You could also have a problem in your system BIOS. Maybe an Autostart setting. Also check with Gateway to see if there is a BIOS upgrade or patch.

 

Yes! I was hoping you could do it fast enough to get one.

But I'm suspecting a hardware problem like memory or a BIOS problem. That is the reason for my other suggestions.

 

Now that's interesting.

I don't see anything in you HJT log that looks like a problem.
You could try uninstalling the network card, rebooting and reinstalling from your original disks. Or look for a possible upgrade to the drivers.

I also wonder whether there is a problem with the network card.

 

I wonder if it is a WinXP OS error? In Windows XP you specify how critical errors are handled by the OS.

Click Start , Control Panel , Settings , System. Then click the Advanced tab , now in the System And Recovery area click on Settings. In the System Failure section, clear the Automatically Restart check box and then click OK.

I'm not sure if changing this requires a reboot or not.

Now when Windows XP encounters a Stop Error, it will simply display a message on the screen and won't automatically reboot. This is not a fix (if it works). It is merely a workaround. You need to find out what piece of hardware is causing the errors. This is why I was mentioning earlier "suspecting a hardware problem like memory or a BIOS problem." It could also be a software problem.

Have you run that Memtest yet? You should!

 

Ineteresting! Thanks for the info. I mentioned that it "could be a software issue".