Help....db105.com

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jayrod36, Sep 6, 2004.

  1. jayrod36

    jayrod36 Private E-2

    I was wondering if someone could help me out. I have had ad-aware on my computer for a few months and spy-bot but i deleted spy bot because ad-aware doesnt seem to be doing anything anymore and i just bought norton anti virus and ad-subtract last week. Shortly after, my internet explorer will not connect with the internet but i still have internet connection through AIM and such. My home page will always be set at http://db105.com:81/cgi-bin/index.cgi?c=0 and ad-aware, spysubtract, norton wont help it at all and i continuously change it but it will just go right back. I need help because I have run out of options. If someone could help me out it would be greatly appreciated.

    P.S. could spysubtract deleted something for internet explorer? Or is it not as safe as ad-aware?
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your message is a little confusing. Why would you "delete SpyBot because Ad-aware does not seem to be doing anything"? And what in the world do you mean by that anyway. Both of those programs work fine and are still being updated. Ad-aware (new version is Ad-aware SE) just updated on 9/6/2004 (yesterday).

    Please follow all the steps in this Sticky thread < READ ME FIRST: Basic Spyware, Trojan And Virus Removal >

    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.

    After that let us know where you stand.
     
  3. jayrod36

    jayrod36 Private E-2

    I have followed all the steps in the thread that was posted and completed all of them except for step 4, which is to enable viewing of hidden files. I can't get into my computer at all(through recycle bin, right clicking on start and hitting explore, etc.) Whenever I click on any of these it sends an error message saying it has to close down "windows explorer". Which ever option I choose my screen will then go blank and exit out of all the programs and then return to as it would be as if I would have restarted the computer. THis also happens when I open up Internet Explorer. I downloaded all the updates for Ad-Aware and here is the log. I'm not sure what to send and what not to send so I'll send it all so I apologize if it is lengthy.

    I said that Ad-Aware hasn't seemed to be working because the only thing it ever finds is the "TX4.Browser". I'm not sure if it is functioning properly or not so thats why I mentioned it. If I need to do anything else let me know because I'm not sure what else to do. Thanks for your help and time.
     
    Last edited by a moderator: Sep 7, 2004
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Were you able to virus scan online? That should help with your problem. I removed the ad-aware scan log as its not needed. You should be able to boot into safe mode to enable hidden files.

    I think in your case, it would be easier to see your Hijack This logfile to help you know what to remove, please read the top of this: http://forums.majorgeeks.com/showthread.php?t=38752 after scanning chose save log and save it as a .txt file, for example hijack.txt, then attach it to a thread here.



     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sound like you have the TX4 BHO to me. A line like this may be in your HijackThis log:


    O2 - BHO: TX4 - {00000000-0008-D357-0798-004401965D4A} - C:\WINDOWS\System32\apphelp32.dll

    where the CLSID varies and dll file name could be anything.
     
  6. jayrod36

    jayrod36 Private E-2

    Here is my log from HijackThis.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You don't just have db10.com issues! You have a bunch of crap in there including EliteBar!
    But the first thing you must do is get HijackThis out of the ZIP file and installed into its own directory.
    If you run it from the ZIP, you will not get any backups. Extract the HijackThis.exe file into its own directory (not a temp folder and not to your Desktop).

    And this next line is a real bad one:
    F2 - REG:system.ini: UserInit=C:\Windows\System32\wsaupdater.exe,

    We have to be careful with this one or make so you will not be able to log back into your PC.
    Let's fix this wsaupdater problem first. Go to the link below and follow the instructions for WinXP. You may not have the omniscient or WindowsSA stuff but check anyway and follow those directions too if found.

    Also, I don't think you followed all the steps in the READ ME FIRST thread. I see no sign of the PandaSoftware scan. You need to go back and run it. You have a bunch of trojans I hope it picks up at least some of them. Also run this:
    http://www.windowsecurity.com/trojanscan/

    Also, you have a broken LSP chain. Download LSPFix (http://www.cexx.org/lspfix.htm) and run it.
    Check the "I know what I am doing" box Click on osmim.dll on the left window and click on the arrow pointing to the right. Click Finish and follow the prompts. Delete the following below file (if you can find it):
    c:\windows\system32\osmim.dll

    Give me a new HijackThis log attachment after doing all the above.
     
  8. jayrod36

    jayrod36 Private E-2

    Yeah I know I have a lot of stuff on here because my computer seems to keep getting worse and worse. I put HijackThis in it's own directory so that is all set to go. I was a little confused about this paragraph
    "And this next line is a real bad one:
    F2 - REG:system.ini: UserInit=C:\Windows\System32\wsaupdater.exe,

    We have to be careful with this one or make so you will not be able to log back into your PC.
    Let's fix this wsaupdater problem first. Go to the link below and follow the instructions for WinXP. You may not have the omniscient or WindowsSA stuff but check anyway and follow those directions too if found."

    When you mentioned a link below was that the LSPfix or the trojan scanner? I ran the LSPfix and got rid of osmim.dll so that is all set. I ran trojan scan but it didn't find anything. The reason I didn't do PandaSoftware scan is because I thought in the README file it said I didnt have to if I had Norton or an anti-virus program installed but I probably read wrong. I tried to run Panda scan but I got to the scan page and my internet explorer said I had an error and that I couldnt run the scan. I ran Trendmicro and it found a virus called " TROJ VIDLO.E" its non cleanable and its found in C://WINDOWS/gx9fz83m9.exe if that helps any at all. Here is my most recent HijackThis log.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry about that Jayrod! I forgot to give you the link or the wsupdater problem. Here it is:
    http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_BLAZEFIND.A

    Your right the READ ME FIRST tutorial said Panda was optional. We have modified that READ ME quite a bit just today (well yesterday) and have remove Panda completely because it was awkward to get started.

    So try to fix the wsupdater issue first. My next message will begin other fixes.

    I see this ElimiExplorer Popup Killer in your log. I don't know anything about this one or who makes it. Are you happy with it and do you trust that it is a valid application?
     
    Last edited: Sep 10, 2004
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Make sure you still have System Restore disabled: http://forums.majorgeeks.com/showthread.php?t=31668
    Don't reboot when asked well do that later when we go to safe mode.

    Click Start, and then click Run. (The Run dialog box appears.)
    Type, or copy and paste, the following text (include the quotes):
    regsvr32 /u "C:\WINDOWS\EliteBar\EliteBar version 50.dll"
    then click OK. If a dialog box confirming this action appears, click OK.
    Let me know if that works okay.

    Enable viewing of hidden files and folders: http://forums.majorgeeks.com/showthread.php?t=37650
    Make sure you know how to boot in safe mode (but don't do it yet):
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam

    Bring up Task Manager by hitting CTRL-ALT-DEL and select Processes. You for the following processes and if found, end them:
    active.exe
    iidarwoj.exe
    cashback.exe
    nls.exe
    explorer32.exe
    wincme32.exe
    ttuh.exe
    jwl.exe
    gx9fz83m9.exe

    Then exit Task Manager.
    You should print these instructions now or save locally to a file because in the next step you MUST terminate all browser sessions.

    Run HijackThis and put check marks on the following lines BUT DO NOT CLICK FIX until you have terminated all browser sessions including the one you are reading this message in (do not open a browser again until told):
    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmiracle.com/sp.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:1127
    O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81C3A} - C:\WINDOWS\EliteBar\EliteBar version 50.dll
    O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA880F} - C:\WINDOWS\EliteBar\EliteBar version 50.dll
    O4 - HKLM\..\Run: [tvtlxefy] C:\WINDOWS\System32\iidarwoj.exe
    O4 - HKLM\..\Run: [CashBack] C:\Program Files\CashBack\bin\cashback.exe
    O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
    O4 - HKLM\..\Run: [Win32 Explorer] C:\WINDOWS\System32\explorer32.exe
    O4 - HKLM\..\Run: [Sys29] C:\windows\system32\wincme32.exe
    O4 - HKLM\..\Run: [MS Decryption Software] C:\active.exe
    O4 - HKCU\..\Run: [Aida] C:\Documents and Settings\Jenelle\Application Data\ttuh.exe
    O4 - HKCU\..\Run: [Umoei] C:\WINDOWS\System32\jwl.exe
    O4 - HKCU\..\Run: [Win32 Explorer] C:\WINDOWS\System32\explorer32.exe
    O8 - Extra context menu item: &Search - http://bar.mwebsearch.com/menusearch.html?p=ZSzeb029
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=8d4aeb9f2d7d9b98cf0462f700d8784dea4658f90d814bb1dccef9ae299f7d8ebaa98c32aeeca181e4716a739511a7b921463862be113ab59d1f6dbe8abf2e:5f0045545912f7d652e2128cb624e1ee
    O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

    After fixing those lines immediately reboot into safe mode.
    Now use Windows Explorer to find and delete:
    C:\Program Files\CashBack <---- delete the whole directory and all its contents
    C:\Program Files\NaviSearch <---- delete the whole directory and all its contents
    C:\WINDOWS\EliteBar <---- delete the whole directory and all its contents
    C:\WINDOWS\System32\iidarwoj.exe
    C:\WINDOWS\System32\explorer32.exe
    C:\windows\system32\wincme32.exe
    C:\active.exe
    C:\Documents and Settings\Jenelle\Application Data\ttuh.exe
    C:\WINDOWS\System32\jwl.exe
    C:\WINDOWS\gx9fz83m9.exe <--- this is the one you said TrendMicro found.

    If you have problems deleting any of those file, run Task Manager again and see if the one you are having a problem with is running again. If so, end it. Then try deleting it again. Let me know if you have any problems getting all of these deleted.

    Reset your homepage to whatever you like

    - Close all Internet Explorer windows (if you opened any)
    - Open Control Panel. Click Start>Settings>Control Panel.
    - Double-click the Internet Options icon.
    - In the Internet Properties window, click the General tab and enter in the homepage URL you want
    - Under the "Temporary Internet Files" section click on Delete Files, then check the box for "delete all offline content" and Click Ok. Once the Temporary Internet Files have been deleted (it may take a few minutes), Click OK and close Internet Options and then close the Control Panel.


    Now reboot in normal mode an tell me how things are working. Post another HJT log attachment.
    If everything is fixed, enable system restore.
     
    Last edited: Sep 11, 2004
  11. jayrod36

    jayrod36 Private E-2

    I followed all the steps that you gave me, and i put my comp into safe mode, and then i followed all the steps to delete the wsaupeater.exe from the link that you posted previously, and i tried to re-start my comp normally, and i cant log onto any of the names, and if i click on one of them to log on, it will just log off right away. I tried logging in safe mode also and that also failed to work. Is there anything I can do about this, or am i ****ed and have to take my comp in to get repaired.
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Exactly what did you do?

    Did you run the steps from the link where it said:

    In the right panel, locate and modify the entry:
    UserInit = "%System%\wsaupdater.exe"
    To:
    UserInit="%System%\userinit.exe,"
    (Note: %System% is the Windows system folder, which is usually C:\Windows\System on Windows 95, 98 and ME, C:\WINNT\System32 on Windows NT and 2000, and C:\Windows\System32 on Windows XP.)

    Or did you delete the F2 line with HJT.

    Remember I did say,
    "We have to be careful with this one or make so you will not be able to log back into your PC.
    "

    We may have to dig out your WinXP disk and use boot from the XP CD to the recovery console to repair this. You do have you XP CD right?
     
  13. jayrod36

    jayrod36 Private E-2

    Yeah I followed the steps that were in the link and I didn't do anything with it in Hijack This. I dont know if I have the XP disk because I am not at my house but I most likely do because the computer is 6 months old. I'll try doing that and get back to you on it when I can get online next.
     
  14. jayrod36

    jayrod36 Private E-2

    Yes I do have the Windows XP cd
     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! You need to know the password for the Administrator login account. If you did not change it, there should be no password (just hit return) when prompted. Here is what you need to do:

    Ok put the Windows CD in the tray and reboot the computer..
    -You should get a "press any key to boot from Cd" message, so do that.
    -It will load a bunch of files and eventually give you a menu where you can select the "Recovery Console" by pressing R
    -You'll see your Windows Installation like "C:\Windows", type the number 1 and press enter.
    -Administrator password is next: is probably blank so just press enter, unless you set one in which case enter it.
    -With all that done you'll end up with a C:\Windows> prompt

    - now type the following lines each followed by the Enter key:
    cd C:\Windows\System32
    copy userinit.exe wsaupdater.exe

    If you get a prompt about overwriting wsaupdater.exe, just say okay or yes!
    If this fails, type: attrib -s -h -r wsaupdater.exe
    and then try the copy again. Once you succeed in copying the userinit.exe file, reboot normal (take the CD out) and tell me if you can login now.
     
  16. jayrod36

    jayrod36 Private E-2

    I copied the file, and then i rebooted the computer and tried logging on and it still wouldnt let me log on
     
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to tell me the results of steps. I need to know exactly what happens for every step. Don't forget I cannot see what is going on. You may have gotten an error message when copying the file. Please boot to Recovery Console again.

    Then type the following commands each followed by the Enter key:
    cd c:\windows\system32 <---- the result of this should just be a change in your command prompt
    attrib -h userinit.exe
    copy userinit.exe wsaupdater.exe <-- should say 1 file copied
    dir userinit.exe <---- should give something like 08/29/2002 07:00 AM 22,016 USERINIT.EXE
    dir wsaupdater.exe <---- should give something like 08/29/2002 07:00 AM 22,016 wsaupdater.exe

    If your userinit.exe is not this size, tell me what size it is. You may still have a different update version of Windows then I do.

    When you ran the steps from the TrendMicro link (http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=TROJ_BLAZEFIND.A)
    did you run all of them. And did they all work without any errors.

    Typically the inability to login occurs because the wsaupdater.exe file is delete before the registry has been properly edited to change UserInit=c:\windows\system32\userinit.exe

    Using the recovery console to copy userinit.exe to wsaupdater.exe should allow you to login again and properly edit the registry. I'm not sure why this is not working. All I can guess is that the copy did not work or that you userinit.exe is not valid.
     
  18. jayrod36

    jayrod36 Private E-2

    Okay heres exactly how i typed everything in

    c:\windows>cd c:windows/system32
    c:\windows\system32>attrib -h userinit.exe
    c:\windows\system32>copy userinit.exe wsaupdater.exe
    overwrite wsaupdater.exe?(yes/no/all): i hit yes and ive hit all
    1 file(s) copied.

    c:\windows\system32> dir userinit.exe
    the volume in drive c has no label
    the volume in serial number is e4fb-0f9f
    Directory of c:\windows\system32\userinit.exe
    8\29\02 6:00a -a------ 22016 userinit.exe
    1 file(s) 22016 bytes

    it says the exact same thing whne i type in the directory for wsaupdater.exe
    after this i type in exit and the computer reboots
    Let me know if i'm doing anything wrong. In step 5 of the trendmicro link where it says to modify and change there is a possibility that i probably just deleted it. Is there anything else in that folder that could have been deleted that i need? I still have not been able to log on. Thank you for your patience and time.
     
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Step 5 said,

    In the right panel, locate and modify the entry:
    UserInit = "%System%\wsaupdater.exe"
    To:
    UserInit="%System%\userinit.exe,"
    (Note: %System% is the Windows system folder, which is usually C:\Windows\System on Windows 95, 98 and ME, C:\WINNT\System32 on Windows NT and 2000, and C:\Windows\System32 on Windows XP.)

    if you deleted the line instead of renaming it thats a problem. Also if you did not include the comma after userinit.exe, thats a problem.

    Do you have another PC you can connect to this PC via a network? There could be away to fix this using the "Connect Network Registry" ability of regedit.
     
  20. jayrod36

    jayrod36 Private E-2

    Yes it is deleted. Can I completely re-install Windows XP even if i lose everything thats on my computer it's okay. No I don't have a way to connect it through a network and I don't exactly understand what you mean when you say that because if you mean just another computer than I'm sure I could find a way. If there is anyway at all that this can be fixed let me know. Thanks for your time.
     
  21. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes, you can reinstall WinXP from your original CD and re-activate. I believe Microsoft does limit the amount of time a serial number can be activated though.

    regedit has an option to run over a network. The option is called Connect Network Registry. The network can be as simple as two PCs tied together thru a cross over cable (or by using a hub). You could then edit and repair your registry remotely. I'm not sure if you have the ability to do this.
     
  22. Adrynalyne

    Adrynalyne Guest

  23. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Thanks for answering my PM Adryn!

    Jayrod, check that link out. Let us know if it works for you.
     
  24. jayrod36

    jayrod36 Private E-2

    i have great news for once! i followed the steps in the link Adryn sent and now I am able to log on in safe mode and in normal mode. However I had problems towards the end of the link where it says to find the userinit.exe value and change it...and of course it is no where to be found. Right now the color quality wont change from the lowest(4 bit) so I do not have any color. I also do not have any sound either. I'm sure theres other things wrong that i havent discovered but I am able to log on and to get online now. I'm sure if I can fix things in regedit it can get back to normal but i don't know what to do really so whenver you get back to me that'd be great. Also if you need more information let me know, I'm just a little excited right now that I'm able to log on.
     
  25. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Could you be more specific. What is the exact line you are talking about?
     
  26. Adrynalyne

    Adrynalyne Guest

    Sounds like you are halfway done. Nothing works, because, for all intents and purposes, nothing is installed.

    I understand why you cannot find the usernit.exe value--you deleted it.

    So, that means you need to import that hive, and build a replacement value in the winlogon key.

    Right click, new:

    string value

    name: Userinit

    value: C:\WINDOWS\system32\userinit.exe,


    --Not sure if it needs the comma, mine has it.
     
  27. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes Adryn! The comma is important from what I remember reading.
     
  28. jayrod36

    jayrod36 Private E-2

    alright, so i restarted in safe mode and went back to regedit and once i get to the winlogon folder i enter the new string value and it says i need to change the name because it already exists. so i looked up and i found that userinit was already there and the value was C:\windows\system32\userinit.exe,. With the comma and all. I restart my computer and my display settings are still messed up. I do have sound though. But everything that i had before has been completely changed; desktop and it says my printer isnt installed. What else needs to be done? Anything in recovery console?
     
  29. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sounds like you may need to reinstall some applications and drivers for your hardware. Like your video card, printer, and sound card. Possibly other items too.
     
  30. jayrod36

    jayrod36 Private E-2

    Alright that's fine. How should I go about doing that? I don't want to mess up anything more so I'd rather be told exactly what I should do if that's cool.
     
  31. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do you have the disks that came with your computer and your printer?
     
  32. jayrod36

    jayrod36 Private E-2

    Yes I do have all the disks.
     
  33. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Did you install your printer to begin with or did someone do it for you. It is fairly simple to just follow the guidles in the documentation that come with the printer. But first you would need to delete the current installation by bringing up Control Panel and select the Printer and Faxes icon. When the window comes up right click on the printer and select delete. Then reboot your computer. The follow the directions in your printer manual (or possible what windows gives you on reboot if it auto detects the printer).
     
  34. jayrod36

    jayrod36 Private E-2

    Alright so the last week I've been really lazy and haven't tried to fix anything but I just tried to install my printer and when I ran the program it said something about you the program won't work something to the extent of my computer isnt running at 16 bits. So I assume that is because it can't go any higher then 4 bits right now with hardly any color and the screen resolution can only be set at the largest size. So if you could let me know how to install these back again then I can re-install the printer and everything else later. Thanks again.
     
  35. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Install your drivers for you video display adapter first. You need to get that working properly before doing anything else.
     
  36. jayrod36

    jayrod36 Private E-2

    Alright. Do I need to use the "Dell Dimension ResourceCD" for this?
     
  37. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I would assume the so. The drivers for all the hardware that came with the PC should be on the disks they gave you.
     
  38. jayrod36

    jayrod36 Private E-2

    alright well i put in the resource CD and I'm ran the program and clicked under drivers and I really don't have the slightest clue as to what to install
     
  39. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Didn't any documentation come with your PC? Do you know what Dell PC model and serial number and service code tag? You can get into from Dell on your system.

    You can go here and enter that info:
    http://support.dell.com/support/troubleshooting.aspx?c=us&cs=19&l=en&s=dhs

    and get info about your PC and possible patches and upgrades. Drivers should even be downloadable. Instructions usually come with the downloads.

    Also see this:
    http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=19&l=en&s=dhs&~cat=8

    You need to determine your Video display card
     
  40. jayrod36

    jayrod36 Private E-2

    Intel(R) 82845G/GL/GE/PE/GV Graphics Controller 64Mb

    Does that sound like my video display card. Yes I do have all the documentation that came with my computer
     
  41. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sounds like a built-in controller on the motherboard. Did you try plugin in your serial number into that link I gave you to get info on what came with your PC and to look for driver information. Also, if you have your documentation it should tell you what came with the PC.

    The basic process is that you have to load the device drivers for your display adapter again. You should be able to find them on your CD but since I don't know anything about your CD structure I cannot tell you where to look.

    If you click Start, Run and enter "compmgmt.msc" without the quotes and click okay a computer management window comes up. Select Device Manager and then click the + sign by Display Adapters. What does it say for your display type? This is also where you can Update or install drivers. You would right click on the actual display adapter it shows and then select Update drivers. This is where you would eventually have to tell it where to look on your CD. You could try just letting Windows try to find the best adapter from what you already have installed but that may or may not work.
     
  42. jayrod36

    jayrod36 Private E-2

    Yeah I spent a really long time trying to figure everything out and going through troubleshooting through dell and everything and I still had no luck. I almost think it would be better if i just re-installed windows xp. I dont have really anything of any importance on this computer since it is relatively new. Do you think this would be an okay decision?
     
  43. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sure! As long as you have the ability to do that.
    Make sure that you have copies of a virus scan application, spyware blockers, a firewall... basically all the stuff here: How to Protect yourself from malware!

    And install them right away after re-installing your OS and before connection to the internet. You should then go get your Microsoft Updates immediately before any of the Blaster or Sasser worms get a chance to mess you up.
     
  44. jayrod36

    jayrod36 Private E-2

    Alright just a few quick questions I have before I re-install XP. Once I re-install are all of the trojans and such I have on my computer going to be gone? And one other quick question...to go about re-installation I reboot the computer with the XP disk in it and when i get to the screen with the recovery console and re-installation of XP I choose re-install obviously and then will it simply lead me through it? Thank you again
     
  45. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I would start from scratch. That is, repartition and reformat and complete installation of WinXP. Just doing a reinstall using recovery console may not remove all the problems. But that's up to you. You could just try that re-install and see how things work.


    And see this link on keeping your activation status: http://techrepublic.com.com/5208-6230-0.html?forumID=89&threadID=161440&messageID=1665503
     
    Last edited: Nov 25, 2004
  46. jayrod36

    jayrod36 Private E-2

    How exactly do should I go about doing this? The repartitioning and reformatting and completely re-installing WindowsXP? I really don't have the slightest clue as where to start and go about this. I apologize if I'm asking stupid questions but I really want to get this computer working properly again and I don't want to risk messing my computer up again. I don't know a whole not but I know I'll be able to figure it out. I copied all the programs for preventing and stopping malware onto a cd already. Thanks for you time and patience again.
     
  47. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That question would be better asked over in the Software Forum. Sorry but we are a little too busy here with malware problems. If you have your, Win XP CD and boot from it, much of the process is done during the install if you make the proper selections on how to install and what to do with the current installation it will find.
     
  48. jayrod36

    jayrod36 Private E-2

    Alright, thank you.
     

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