HELP! errorplace.com, how do i remove it?!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by helloyboy, Jul 31, 2004.

  1. helloyboy

    helloyboy Private E-2

    Hi, ive been trying to remove this errorplace.com spyware for quite a while, ive updated my norton, spybot and ad-aware and ive still got it please help me!


    Edit by chaslang: HijackThis log deleted.
     
    Last edited by a moderator: Jul 31, 2004
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do the appropriate reading and do not post HijackThis logs unless your are ask to post one. Read this thread: http://forums.majorgeeks.com/showthread.php?t=35407 Follow the directions there and run the programs indicated. If it becomes necessary to post a HijackThis log we will tell you. But you must follow the directions and shut down all non-required applications. You had way to much stuff running. I repeat read the above thread and follow directions.
     
  3. helloyboy

    helloyboy Private E-2

    im sorry, but ive been through your steps, cant i still cant seem to ged rid of the errorplace.com spyware
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have installed, updated and run and fixed what the below have found?
    - Ad-aware
    - SpyBot S&D
    - CWShredder
    - CCleaner

    And have you tried it in safe mode?

    If yes, now you can post (as an attachment) a HijackThis log. Make sure you have HijackThis 1.98 hotfix
     
  5. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    He probably has some DLL files , at least one, he will need to manually delete from safe mode, from there Ad-Aware, or Spybot should remove it. As Chaslang said, your Hijack This log file will alert us to the file name you will need to delete.
     
  6. helloyboy

    helloyboy Private E-2

    ok ive gotthe hijackthis log file, and ive done the spybot and adaware in safe mode + cwshredder but i haven't tried ccleaner
     

    Attached Files:

  7. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Might want to try our tutorial completely. I see a toolbar installed, check add\remove programs for any toolbars, shopping or crap you didnt install. Your computer is so loaded with garbage, spending some time removing programs you do not use as well as some drive cleaning is a good idea. Checking your startup for items that do not need to be there when Windows boot would help you as well.

    http://forums.majorgeeks.com/showthread.php?t=35407

    These items can be removed:

    C:\WINDOWS\ALCXMNTR.EXE
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: jimmyhelp.CBrowserHelper - {0E02EA12-9695-4FE3-9CDB-35DFAF276622} - C:\WINDOWS\fcsvxbaqn.dll
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
    O2 - BHO: WinPage Affiliate - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - (no file)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [4ET.exe] C:\docume~1\owner\locals~1\temp\4ET.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)


    Chaslang is more experienced in this then me and may have more to add next time he is on, but please, do the tutorial and cleanup your machine to make this logfile shorter. Also, close all running programs before you run Hijack This.

     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your still not following directions as indicated in the link I gave you and as I specifically request in my first message to you. Have you looked at your log. You have tons of items running that are not necessary making me have to figure what they are in many cases. Obviously there are some that are easy like MusicMatch, but for everything I don't recognize I have to waste time figuring out what it is or I have to ask you what it is and if you installed it. This wastes a load of time for both of us and delays us from getting to your real problems.
    Read the link I gave you in that first message again and pay attention to what it is telling you about shutting down ALL applications and items in your system tray.

    I repeat from my first message:
    "But you must follow the directions and shut down all non-required applications. You had way to much stuff running. I repeat read the above thread and follow directions."


    Edit: you just beat me in Major
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    In addition to what Major Attitude has already stated, fix these lines too with HijackThis:
    I would first look for an uninstall ( in Add/Remove programs) for this Red Swoosh client.
    (see Pest Patrol: http://pestpatrol.com/pestinfo/r/red_swoosh.asp)

    O4 - HKCU\..\Run: [Red Swoosh EDN Client] C:\Program Files\RSNet\RSEDNClient.exe
    O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\eber.exe
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
    O16 - DPF: {17D72920-7A15-11D4-921E-0080C8DA7A5E} (AimSp32 Class) - http://www.makeoversolutions.com/save/makeover.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
    O16 - DPF: {665585FD-2068-4C5E-A6D3-53AC3270ECD4} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab
    O16 - DPF: {AD8D3C68-0C60-4B53-8A9E-BC654BBB36FE} (download_35mb_com.applet) - http://www.35mb.com/downloadapplet.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab28177.cab
    O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab28177.cab
    O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab28177.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab

    The reboot to safe mode
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
    and delete
    C:\Program Files\RSNet\RSEDNClient.exe
    C:\Documents and Settings\Owner\Application Data\eber.exe
    C:\docume~1\owner\locals~1\temp\4ET.exe <----- the file Major gave to you

    In my next message, I have a bunch of questions we need answers to before we can decide what to do.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Here are a bunch of questions about lines I see. We need answers before continuing with these:

    Did you download and install this ESPN toolbar?
    O3 - Toolbar: &ESPN - {AE6F2894-AF10-4C9C-B16E-1DFC6FF8C0C6} - C:\Program Files\ESPN\Toolbar\DIGToolBar.dll

    Did you install this Microsoft Input Message Editor stuff (the next 4 lines)?
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName

    Did you install and do you use these next two Intervideo items?
    O4 - HKLM\..\Run: [WinCinemaMgr] "C:\Program Files\InterVideo\Common\bin\WinCinemaMgr.exe"
    O4 - HKLM\..\Run: [Home Theater SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"

    Did you install this Digstream stuff?
    O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
    Disney Internet Group Streaming. System Tray background downloading task from ESPN Motion, the online sports channel, MOVIES.COM, or ABC TV (all part of the Disney Group). This task downloads in the background videos that you will watch or are likely to watch when you access, or next access ESPN Motion, Movies.com, or ABC TV. It is through this invisible background downloading that these services achieve their seemingly seamless, no-buffering, and uninterrupted, video streaming when you watch a video.

    I believe we have had a bunch of discussions here on MG's about Messenger Plus being spyware/adware. Consider whether or not you really need this program.
    O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"

    Did you place the restriction below on Control Panel or are you using a program to do this?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

    Do you recognize the IP Address in the next line (I added more info about them below). If not, have HijackThis fix this O17 line too.
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D57BEEC2-6017-4B80-B5C5-823D7B13FFA4}: NameServer = 205.252.144.126 218.102.62.71

    205.252.144.126 = [ imspcml002.netvigator.com ]
    !!! rwhois.cais.net failed to respond ***
    displaying Referrer's Records (whois.arin.net):
    OrgName: CAIS Internet
    OrgID: CAIS
    Address: 6861 Elm Street Third Floor
    City: McLean
    StateProv: VA
    PostalCode: 22101
    Country: US

    218.102.62.71 = [ dns02.netvigator.com ]
    !!! whois.apnic.net failed to respond ***
    displaying Referrer's Records (whois.arin.net):
    OrgName: Asia Pacific Network Information Centre
    OrgID: APNIC
    Address: PO Box 2131
    City: Milton
    StateProv: QLD
    PostalCode: 4064
    Country: AU
     
  11. helloyboy

    helloyboy Private E-2

    thanks guy ive done the fixes on most of what you told me too and ive fixed it there is no more errorplace.com, and those ESPN toolbar, msgplus, DIGstream are all alright but im still concerned about these below:

    -i believe that i used spyblaster but im still unsure
    Did you place the restriction below on Control Panel or are you using a program to do this?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

    -i have no idea what these IP's are but i am based in Asia so it might have something to do with me
    Do you recognize the IP Address in the next line (I added more info about them below). If not, have HijackThis fix this O17 line too.
    O17 - HKLM\System\CCS\Services\Tcpip\..\{D57BEEC2-6017-4B80-B5C5-823D7B13FFA4}: NameServer = 205.252.144.126 218.102.62.71

    205.252.144.126 = [ imspcml002.netvigator.com ]
    !!! rwhois.cais.net failed to respond ***
    displaying Referrer's Records (whois.arin.net):
    OrgName: CAIS Internet
    OrgID: CAIS
    Address: 6861 Elm Street Third Floor
    City: McLean
    StateProv: VA
    PostalCode: 22101
    Country: US

    218.102.62.71 = [ dns02.netvigator.com ]
    !!! whois.apnic.net failed to respond ***
    displaying Referrer's Records (whois.arin.net):
    OrgName: Asia Pacific Network Information Centre
    OrgID: APNIC
    Address: PO Box 2131
    City: Milton
    StateProv: QLD
    PostalCode: 4064
    Country: AU
     
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    To check the first item, just run SpywareBlaster and select Tools and then Misc IE Settings and see if you have check the option labeled "Disable the IE Home Page settings area in the Internet Tools Control Panel"

    For the IP Addresses, leave them for now but you should try to check out what they might be for. Here is some more info on them:

    imspcml002.netvigator.com = [ 203.198.23.216 ]
    Registrant: PCCW-HKT Datacom Services Limited NETVIGATOR-DOM
    39/F PCCW Tower Taikoo Pl. 979 Kings Rd
    Taikoo Place Hong Kong
    Quarry Bay 00000
    HK
    Domain Name: NETVIGATOR.COM
    Administrative Contact Technical Contact: Shek David dnsadmin@netvigator.com
    39/F PCCW Tower Taikoo Place
    979 Kings Road
    Quarry Bay
    HK
    852 2883 3375 fax: 852 2962 5858
    Record expires on 10-Feb-2009.
    Record created on 09-Feb-1996.
    Database last updated on 1-Aug-2004 16: 01: 47 EDT.
    Domain servers in listed order:
    NS3.NETVIGATOR.COM 218.102.23.228
    NS4.NETVIGATOR.COM 203.198.7.66
     
    Last edited: Aug 1, 2004
  13. helloyboy

    helloyboy Private E-2

    yeah i dont have the control panel restriction, so i should fix it yeah?

    and the ip's, i think i should leave it because thats the ISP im using
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes, if you did not create the restrictions, have HijackThis fix that line.
     

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