HELP - External WD Elements

donek · Feb 14, 2013

Hi,

My hard drive WD Elements (2TB) recently starts to work not stable. Without any reason, I had problems to move or copy some files from my HD. Sometimes my computer doesn't recognize my HD.

I tried to use WD Data Lifeguard Diagnostic for Windows "Extended Test", but it failed because some errors. When I did "Quick Test", it passed..

I tried "HDDScan-3.3" and I've got S.M.A.R.T. report:

http://i.imgur.com/N9vOFK3.jpg

Can someone tell me what is wrong with my external HD and what I can do to fix it?

Thanks for any suggestions.

DavidGP · Feb 16, 2013

Hi

I would run a check on the external disk using chkdsk and from a command prompt (if using Vista/7 or 8 then you need to right click CMD and choose Run as Administrator) type

chkdsk volume:/f

where volume is the drive letter so if your external is E: then type chkdsl D:/f and hit enter and see if you have any drive errors that could be causing these issues,

the drive has not been damaged/dropped at all has it?

donek · Feb 16, 2013

No, from first day it was on the desk without moving.

donek · Feb 16, 2013

My HDD has letter G:. Can you write one time more whole command which I supposed to use to check Hard drive in the command prompt (Win7).
Thanks

donek · Feb 16, 2013

I did chdsk and it show that everything is ok but this test S.M.A.R.T. which I made before it show that is not good.

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HELP - External WD Elements

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