Help I have a PROBLEM

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ka tee, May 24, 2011.

  1. ka tee

    ka tee Private E-2

    I am new at this. I'm not even sure I am doing this right.
    I requested help in hardware, they tell me I need malware help. I started a thread #237825, do I need to redo all of my information here? Is the thread # enough? Any help is appreciated.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I cannot find any thread you have in malware removal apart from this one so please attach what logs you have into this thread here. Thanks.
     
  3. ka tee

    ka tee Private E-2

    Attached Files:

    Last edited by a moderator: May 24, 2011
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract+ avenger.exe from the Zip file and save it to your desktop

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    * Run avenger.exe by double-clicking on it.
    * -Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

    Then attach the below logs:

    * C:\Avenger.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  5. ka tee

    ka tee Private E-2

    I cant figure out how to copy the text to notepad. everywhere I try to paste it to will not let me save *** All files.

    Sorry to be such a pest.

    Thanks
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you can't copy and paste, you can just manually type it in. ;)
     
  7. ka tee

    ka tee Private E-2

    how do I get to the place you want me to type this at? I do not know much at all about computers.


    thanks
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can get to notepad by clicking on start / accessories/ notepad.
     
  9. ka tee

    ka tee Private E-2

    My computer is still running slow. the Svchost error has not popped up again yet. But something is still messed up. It takes a while to do anything. The computer can not keep up with the mouse clicks, or something like that. Like I said I do not know much about computers.

    Any suggestions ?

    Any help is greatly appreciated!!!!!!!!!!!!

    Thanks for all you have done so far!
     

    Attached Files:

  10. ka tee

    ka tee Private E-2

    new problem! I have a small box in the lower right screen .
    windows virtual memory minimum too low :cry
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You only have 512 MGs of RAM. You need at least twice that to run XP SP3. You can adjust your virtual memory, which you can discuss in the software forum. Otherwise, your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  12. ka tee

    ka tee Private E-2

    Thanks so much for all of the help.

    Also thanks for your patience.
     
  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    On behalf of TimW, you are welcome, safe surfing! :)
     

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