help me remove virus please

Discussion in 'Malware Help (A Specialist Will Reply)' started by littlehero, Oct 19, 2006.

  1. littlehero

    littlehero Private E-2

    hi i recently got some1 hacked into my pc and using keylog to take my game passwords so i scanned my pc and this is wat i find

    Trojan.PWSteal.Lineage (PWS-Lineage [McAfee]
    PWSteal.Lineage [Symantec]
    Troj/Lineage [Sophos]
    Trojan-PSW.Win32.Lineage [Kaspersky]
    W32/PSW.Lineage [NOD32v2])

    Type: Trojan

    Threat Level: High

    Description: Trojan.PWSteal.Lineage is a group of password stealing Trojans that attempt to steal passwords associated with the game called "Lineage" or "Lineage II", and send it to the creator of the Trojan.



    Trojan.QQHook.A (Troj/QQHook-A [Sophos]
    Trojan-PSW.Win32.Delf.ic [Kaspersky]
    Trojan-PSW.Win32.Delf.oc [Kaspersky])

    Threat Level: High

    Description: Trojan.QQHook.A is a Trojan that attempts to steal information from the infected machine

    and 1 of my mate tells me to use Filemon to check and he find out that the virus is in my svhost32.exe and systam32.exe, can any1 help me to remove them step by step please, im not really good at IT :(
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. littlehero

    littlehero Private E-2

  4. matt.chugg

    matt.chugg MajorGeek

    I still need the other logs.

    Shownew and RUnkeys.
     
  5. littlehero

    littlehero Private E-2

  6. matt.chugg

    matt.chugg MajorGeek

    Does he mean that a module is injected into these processs ? How did he tell that using filemon? do you mean process explorer also by sysinternals ?

    Using add/remove programs which can be accessed from the control panel, uninstall the following:




    Download

    - Pocket KillBox

    Extract to its own folder somewhere that you will be able to locate later.

    IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

    Do the above before continuing! Okay unplug your cable now.

    Make sure you have rebooted in Normal Mode (do not open any other processes)



    Run HijackThis. Click the 'Do a system scan only' button.


    Once the scan has completed click Config

    Click Misc Tools

    Click Open Process Manager

    Terminate the following processes by selecting them from the list and clicking Kill Process
    Note: These may not be running but we need to check/


    close HijackThis.

    Now run Pocket Killbox:

    Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot.


    If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

    Now boot into SAFE MODE

    Open Windows Explorer navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)


    Let me know if you have any problems deleting these files!

    If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.


    REBOOT to Normal Mode.

    Let me know how things are running now

    Post a fresh HijackThis log, a fresh newfiles log and a fresh activescan log.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds