Help Needed, Logs Posted [did Read & Run First]

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by SweetLD215, May 23, 2019.

  1. SweetLD215

    SweetLD215 Private First Class

    Hello! Hopefully I'm posting in the right place.

    Something weird happened today and I'm having a hard time using different programs on my computer and even my browsers (Chrome & Firefox). I'll click on programs and they won't open at all, nothing happens. And then some of my browsers go to the pic attached (URL is http://www.bleepingcomputer.com/download/adwcleaner/). It says "One more step" and wants me to click to confirm I'm a human. This didn't start coming up until today.

    I did go to the read and run me first thread. I can't get AdwCleaner downloaded. It goes to that page above, I click "not a robot" but then I get a jumbled page. I still tried to figure out how to download, but, either, I'm not finding it or it isn't working on my machine.

    For Malwarebytes - I followed everything, but did not see any file named mbam-setup.exe to rename. Also, when I open the application, it doesn't give me an option for threat scan. It just says "scan now"


    For RogueKiller, it didn't let me save to desktop. It only gave me the option to save in the Program files folder. I tried to go to my Computer or someway to get to desktop, but there was no option for anything except any folder under programs.

    Hopefully that's all ok. Please let me know if I did anything incorrectly or if I can provide any additional information.

    Processor: Intel(R) Core i7-4770K CPU @ 3.50 GHz
    Windows 10 Pro
    RAM: 16.0 GB
    System: 64 bit, x64 based processor
     

    Attached Files:

    SweetLD215, May 23, 2019
    #1
  2. SweetLD215

    SweetLD215 Private First Class

    New weird thing. After rebooting my computer (or well turning it on today), now Chrome doesn't work at all. It'll open, but won't go to any website at all. I tried uninstalling and reinstalling it, but that did nothing. :( Firefox does work, though.
     
    SweetLD215, May 24, 2019
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I have no problems downloading ADWCleaner.

    Please go here > https://www.zemana.com/Download
    their program is no longer free, but you can use the demo version for this cleaning.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
    TimW, May 24, 2019
    #3
  4. SweetLD215

    SweetLD215 Private First Class

    Thanks Tim! That worked. For some reason, the link on the read & run me takes me to bleepingcomputer and it was jumbled and odd looking. Your link did work. I've attached the report. Please let me know if I'm missing anything else or can provide more information.
     

    Attached Files:

    SweetLD215, May 24, 2019
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Zema log, please.
     
    TimW, May 24, 2019
    #5
  6. SweetLD215

    SweetLD215 Private First Class

    What is a zema log, please?
     
    SweetLD215, May 24, 2019
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, May 24, 2019
    #7
  8. SweetLD215

    SweetLD215 Private First Class

    That's the one I attached to my other post, but I named it AdwC thinking it was AdwCleaner. I didn't realize it was something different.
    I still can't get to AdwCleaner as that url just takes me to the beepingcomputer site and it looks jumbled with no way to download.
     

    Attached Files:

    SweetLD215, May 24, 2019
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Remove what Hitman found, reboot and rescan with hitman and attach the new log.
     
    TimW, May 24, 2019
    #9
  10. SweetLD215

    SweetLD215 Private First Class

    Ok, I did that and it shows no threat found now. I've attached the log file.
     

    Attached Files:

    SweetLD215, May 24, 2019
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, since we are not finding any malware, I can only suggest that you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your Windows version in this link: Disable And Enable System Restore
      • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    6. After doing the above, you should work thru the below link:
     
    TimW, May 24, 2019
    #11

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