Help needed / Virused PC

Hi folks,

A friend of mine needed some help cleaning up her daughter's laptop, so I'm tackling the job. She did quite a number on this thing, but I can't provide any reliable information about where the problems came from.

I've gone through all of the steps in the process. However, when running MGTools, the machine blue screened. I repeated the MGTools step again, and it bluescreened again.

When I rebooted later, I re-enabled Avast, and it immediately detected a malicious URL, so apparently we still have some work to do. Logs attached below, and your help is greatly appreciated.

 

First four...

 

One more!

 

OK!

Attached are the two new logs.

Of note:

1. MGTools bluescreened the computer again.

2. Internet Explorer won't run on the machine, so I can't get online at all. It crashes each time I try to launch it. (However, I DO have an active internet connection, as Windows Update has been able to connect, as have tools like ComboFix.)

3. I DID notice that this time around, after reboot, Avast isn't complaining about svchost trying to hit a malicious URL.

Bottom line, I'm not sure I see any suspicious activity right now, but the computer still needs help. Pondering trying to repair IE, or install Firefox or something, to see if I can get online then.

I also need to get this machine up to date on Windows updates, it's woefully behind.

Thanks very much for your help! What next?

~Steve

 

I lied. The "malicious URL" message is still appearing in Avast.

 

There is so much going on with this machine, and because it's only used for a few games and Internet access, I'm just going to go ahead and reinstall the OS.

So, thanks SO much for your help, but I believe this thread can be closed. (Unless there are viruses and such that would survive a total wipe and reload??)

Thanks again,

~Steve