HELP. Pavilion 5020 Off/then on. stuck.

OK! so i have been talking to online tech support for over an hour now and we are getting nowhere..... A client of mine gave me the laptop.

pavilion 5020US .....

I turn the computer on and it goes to "HP LOGO" (press esc to bio's ect.ect.)"SPLASH SCREEN" ... then BOOM turns off... does not restart just off... i am getting FAN's turning on.... Processor light..... i take the battery out and try it same thing. voltage is correct.

Put in DDR PC 2700 256RAM (2 sticks)
new 80 gig hard drive..

nothing same thing.

i am stuck.. could not think of anything else to do... it just turns off at boot screen. i am looking at the box it came in and there is a spare keyboard (i know laptops do not come with spare keyboards) so i dont know if it were changed. would this cause it not to start up? the keyboard in the laptop right now is correct and fully working no stuck keys or broken keys and fits perfect. same model number as what's in the box ....


any help would be great

thanks
Ben
Ben@advancedcomputergeeks.com

 

anyone?

 

No way of knowing but, sounds like the cpu [processer] is overheating, if the laptop has been apart and the heatsink was not installed correctly this will happen. ed

 

wish i had a guid on how to take it apart.. i see so many screws... taken most of them apart... but afrad i am going to snap this laptop... could be dust build up..... i talked to HP..t hey are not really helpful. they said 389 to send it in and free shipping back just to see what's wrong with it.. not fixing it or even parts.